^
 
 

Unit of competency details

ICTICT802 - Direct ICT services (Release 1)

Summary

Usage recommendation:
Deleted
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
Mapping:
MappingNotesDate
DeletedDeleted from ICT Information and Communications Technology20/Jul/2020
Supersedes and is equivalent to ICAICT702A - Direct ICT servicesUpdated to meet Standards for Training Packages. Recoded and minor changes to the Elements and Performance Criteria to meet AQF requirements.24/Mar/2015

Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015

Companion volumes:
Unit of competency Assessment requirements

Delivery:
Find RTOs approved to deliver this unit of competency.

Training packages that include this unit

Qualifications that include this unit

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 029999 Information Technology, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 029999 Information Technology, N.e.c.  30/Jul/2015 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Content

Compare:
Compare content of this unit of competency with other releases or training components
Download:

Unit of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to direct the strategic planning, risk management, and security of emerging, and converging, information and communications technology (ICT) services, internal and external, of medium to large organisations.

It applies to individuals in senior management roles who lead the management of business process to support organisational strategic goals of organisations.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

General ICT

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct the strategic planning for ICT resources

1.1 Critically analyse the organisational environment

1.2 Ensure compliance with legislative and social requirements

1.3 Establish priorities, based on organisational needs

1.4 Establish the ICT infrastructure

1.5 Lead the development and implementation of a strategic plan for ICT resourcing

2. Lead the risk management of ICT resources and processes

2.1 Lead the development of a strategy for risk assessment

2.2 Ensure that the risk assessment complies with organisational policy

2.3 Ensure that risk mitigation is based on identified risks

3. Direct the quality assurance processes for ICT services

3.1 Lead the development of a quality assurance strategic plan

3.2 Monitor the quality processes

3.3 Oversee the implementation of quality assurance strategies

3.4 Ensure that continuous improvement is undertaken

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 1.3, 1.4, 1.5, 2.2, 3.2
  • Identifies, analyses and evaluates complex information from a range of sources, to obtain the information relevant to ICT strategic planning
  • Interprets complex ideas, concepts and unfamiliar information

Writing

1.3, 1.4, 1.5, 2.1, 3.1
  • Integrates information and ideas from a number of sources, utilising the appropriate modelling tools, specialised and cohesive language, and formal document structures, to meet the requirements of the audience and the task

Oral Communication

1.1-1.5, 2.1-2.3, 3.1-3.4
  • Uses effective listening and probing, open questioning techniques to elicit the views and opinions of others, and to obtain information
  • Participates in a verbal exchange of ideas and solutions, and uses detailed and clear language to clarify and present information, according to the requirements and the audience
  • Articulates requirements and strategies clearly, using the appropriate pitch, tone, body language and reflective responses

Numeracy

1.1, 1.5, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3
  • Uses a range of statistical, mathematical and financial calculations and functions, and relevant software tools, to interpret data relating to the development of the strategic plan, and to develop cost benefit analyses, and operational budgets

Navigate the world of work

1.2, 2.2
  • Monitors adherence to legal and regulatory rights, and responsibilities, in order to direct strategic planning
  • Recognises that workplace protocols that must be respected, and maintained, during risk management

Get the work done

1.1, 1.3, 1.4, 1.5, 2.1, 2.3, 3.1
  • Develops plans for complex, high-impact activities with strategic implications
  • May use formal decision-making processes as scaffolding for thinking, moving iteratively between phases as required
  • May use formal analytical and lateral thinking techniques for identifying issues, generating and evaluating possible solutions
  • Explores, and incubates, ideas that have the potential to lead to radical departures from the current situation
  • Demonstrates a sophisticated understanding of the principles, concepts, language and practices associated with the digital world, and uses these to troubleshoot, and understand, the uses of potential and new technology

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT802 Direct ICT services

ICAICT702A Direct ICT services

Updated to meet Standards for Training Packages.

Recoded and minor changes to the Elements and Performance Criteria to meet AQF requirements

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • lead the development of a strategy to align information and communications technology (ICT) services, with organisational goals
  • lead and monitor a risk analysis, including security for ICT assets
  • implement procedures that identify where risk occurs, and what measures need to be taken
  • produce contingency plans for business continuity
  • establish warning systems, and an ongoing process, that includes regular or programmed reviews of the risk profile
  • lead the development of a strategy and the implementation of a quality assurance process.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • summarise the security products, and organisational security policies, that affect ICT services
  • research and then outline, the standards that relate to risk management principles and guidelines
  • discuss business continuity issues for the organisation
  • examine the organisation’s industry and current functionality, including the existing data and information systems
  • review and describe, the organisation’s internal and external dependencies and interdependencies
  • describe the organisational policies and procedures, including the risk-management strategy
  • review and analyse, past and current internal, external and industry disruptions
  • outline the relevant legislation and regulations that impact on business continuity including:
  • workplace health and safety (WHS)
  • environment
  • duty of care
  • contracts
  • business and company law
  • freedom of information
  • industrial relations
  • privacy and confidentiality
  • due diligence
  • records management.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:

  • relevant strategic level enterprise documentation, including:
  • planning
  • financial
  • ICT infrastructure
  • codes of practice, legislation and regulations
  • organisational policies and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

Back to top