Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify requirement for community of practice

1.1 Map organisational knowledge

1.2 Identify existing informal communities of practice (CoPs)

1.3 Identify situations where staff will benefit from closer cooperation across organisational boundaries

1.4 Identify those in disparate areas that share work goals

2. Devise spaces for involvement

2.1 Enable electronic meeting spaces

2.2 Enable shared storage areas, both public and private

2.3 Enable group mailing capability

2.4 Enable other appropriate technical facilitators

3. Invite participation

3.1 Publicise collaborative tools

3.2 Invite staff in areas identified above to group events, such as training and conferences

3.3 Allow new groups to coalesce spontaneously

3.4 Accept different levels of participation

4. Assist evolution of community

4.1 Facilitate regular contact within CoPs

4.2 Enable evolution of CoPs, including the disbanding of a CoP where its purpose has been achieved

Skill 

Performance Criteria 

Description 

Reading

1.1-1.4

• Identifies and reviews a wide variety of text sourced from organisational documentation, electronic meeting places and the organisational knowledge bank to determine relevant and key information

Writing

1.1, 3.1, 3.2, 4.1, 4.2

• Uses persuasive writing, correct spelling, appropriate grammatical structures and a broad range of vocabulary, including idioms, colloquialisms and technical terminology, and applies document structures suitable to the document type

Oral Communication

1.1-1.4, 3.1, 3.2, 4.1, 4.2

• Elicits the view and opinions of others and obtains information by using effective listening and probing open questioning techniques
• Uses the appropriate pitch and tone of voice, encouraging body language, reflective responses, plain English and a courteous manner when encouraging participation and facilitating CoPs

Interact with others

3.2-3.4, 4.1

• Fosters a collaborative culture within own sphere of influence, facilitating a sense of commitment and cohesion, and highlighting and using the strengths of those involved

Get the work done

1.1-1.4, 2.1-2.4, 4.2

• Takes responsibility for defining key aspects of own workload, balancing own needs and priorities with those of the work group
• Actively identifies, creates and utilises linkages to enhance knowledge sharing, idea creation, individual and collective engagement and work outcomes
• Actively identifies systems, devices and applications with potential to meet current and future needs

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT606 Develop communities of practice

ICAICT606A Develop communities of practice

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.