Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish contract

1.1 Determine boundaries of the contract

1.2 Document contract details and provide a copy to the client and vendor for review

1.3 Obtain client and vendor feedback to clarify problems and misunderstandings

1.4 Facilitate negotiations to resolve problems and misunderstandings

1.5 Seek agreement from stakeholders

2. Monitor contract

2.1 Monitor performance against contractual obligations to ensure desired level of quality is maintained

2.2 Ascertain client satisfaction with contractual performance

2.3 Identify and take action to address unsatisfactory performance

2.4 Provide recommendations for contractual variations, if required

2.5 Forward recommendations to appropriate person for approval

Skill 

Performance Criteria 

Description 

Reading

1.1, 2.1, 2.3

• Identifies and analyses a variety of organisational documentation, vendor and client information, technical specifications and financial data

Writing

1.2, 2.4

• Integrates information and requirements from a number of sources using correct spelling and grammar, specialised and cohesive language, and formal contract documentation structures

Oral Communication

1.1, 1.3-1.5, 2.1-2.5

• Uses effective listening and probing, and open questioning techniques to elicit the views and opinions of others and obtain information and feedback
• Articulates requirements clearly in plain English and uses appropriate tone, style, body language and reflective responses to interact effectively, remedy issues and disagreements, and negotiate outcomes

Numeracy

1.1-1.3, 2.1, 2.3, 2.4

• Uses a range of mathematical and financial calculations to determine and monitor contractual milestones, costs and budgetary constraints

Interact with others

1.2, 2.5

• Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Get the work done

1.1, 1.4, 2.1, 2.3

• Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer term operational and strategic goals
• Uses systematic analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
• Uses nuanced understanding of context to recognise anomalies and subtle deviations to normal expectations, focussing attention on critical issues and variables and filtering out peripheral issues
• Considers the strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT602 Develop contracts and manage contracted performance

ICAICT602A Develop contracts and manage contracted performance

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.