^

 
 

Unit of competency details

ICTICT602 - Develop contracts and manage contracted performance (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICAICT602A - Develop contracts and manage contracted performanceUpdated to meet Standards for Training Packages. 24/Mar/2015
Is superseded by and equivalent to ICTICT612 - Develop contracts and manage contract performance 20/Jul/2020

Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  30/Jul/2015 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to negotiate and document contractual arrangements between clients and vendors, and to monitor and manage performance against agreed contractual obligations.

It applies to individuals who work in senior information and communications technology (ICT) management roles who are required to contract both staff and suppliers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

General ICT

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish contract

1.1 Determine boundaries of the contract

1.2 Document contract details and provide a copy to the client and vendor for review

1.3 Obtain client and vendor feedback to clarify problems and misunderstandings

1.4 Facilitate negotiations to resolve problems and misunderstandings

1.5 Seek agreement from stakeholders

2. Monitor contract

2.1 Monitor performance against contractual obligations to ensure desired level of quality is maintained

2.2 Ascertain client satisfaction with contractual performance

2.3 Identify and take action to address unsatisfactory performance

2.4 Provide recommendations for contractual variations, if required

2.5 Forward recommendations to appropriate person for approval

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 2.1, 2.3

  • Identifies and analyses a variety of organisational documentation, vendor and client information, technical specifications and financial data

Writing

1.2, 2.4

  • Integrates information and requirements from a number of sources using correct spelling and grammar, specialised and cohesive language, and formal contract documentation structures

Oral Communication

1.1, 1.3-1.5, 2.1-2.5

  • Uses effective listening and probing, and open questioning techniques to elicit the views and opinions of others and obtain information and feedback
  • Articulates requirements clearly in plain English and uses appropriate tone, style, body language and reflective responses to interact effectively, remedy issues and disagreements, and negotiate outcomes

Numeracy

1.1-1.3, 2.1, 2.3, 2.4

  • Uses a range of mathematical and financial calculations to determine and monitor contractual milestones, costs and budgetary constraints

Interact with others

1.2, 2.5

  • Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Get the work done

1.1, 1.4, 2.1, 2.3

  • Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer term operational and strategic goals
  • Uses systematic analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
  • Uses nuanced understanding of context to recognise anomalies and subtle deviations to normal expectations, focussing attention on critical issues and variables and filtering out peripheral issues
  • Considers the strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT602 Develop contracts and manage contracted performance

ICAICT602A Develop contracts and manage contracted performance

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • negotiate and formulate contracts
  • access and analyse relevant information on resources and budgets
  • analyse current and future contract requirements
  • monitor resource use, cost efficiency and effectiveness against contractual obligations
  • review objectives and performance measures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • describe the analysis and planning approaches to technical problems or management requirements, taking into account:
  • organisational values
  • purpose in the context of formulating contracts
  • outline methods for evaluating and forecasting vendor and technology trends
  • discuss contracting requirements related to information and communications technology (ICT)
  • describe methods of purchasing ICT equipment and services, such as negotiating extensive client support contracts
  • outline industry standards in relation to service and product agreements.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:

  • detailed information relating to business strategic plan
  • budget constraints
  • timeframe for the strategic plan
  • business objectives
  • information on a range of ICT business solutions
  • outcomes of a business analysis process.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2