Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Explore and validate problem

1.1 Define current problem according to business needs

1.2 Research problem and alternatives in market

1.3 Set data metrics and goals, and define design success according to business needs

1.4 Research user groups and confirm groups suitable for consultation

2. Research and develop user groups’ experiences

2.1 Research problem, required user group information and solutions in market

2.2 Document research and synthesise findings

2.3 Interview user groups and document user experience findings and feedback according to user and market segmentation

2.4 Create user group personas and map to user experience problems and improvement opportunities

2.5 Develop wireframes to communicate user experience according to current problem

3. Create solution options and validate solution

3.1 Workshop and determine solutions according to user experience, problems and improvement opportunities identified

3.2 Confirm best solution with required personnel and client according to UX principals and user needs

3.3 Develop solution prototype according to confirmed solution

3.4 Test solution according to required methodology

3.5 Collect feedback from user groups and adjust solution according to UX principles and user needs

3.6 Finalise solution and document work according to organisational requirements

4. Finalise and present UX solution

4.1 Finalise and confirm UX solution

4.2 Document and collate findings and solution documentation according to organisational requirements

4.3 Present solutions to required personnel

4.4 Integrate UX design into solution according to business need

S KILL 

DESCRIPTION 

Oral communication

• Uses listening and questioning skills to confirm requirements and participate in discussion to synthesise information from others

Reading

• Critically analyses documentation, information and data from a variety of sources and records, and consolidates information to determine requirements, meaning and applicability to task

Writing

• Prepares complex documents using required language and grammar to present ideas, options and recommendations in a logical sequence

Teamwork

• Builds formal and informal networks to include key people/communities with expert skills and knowledge
• Coordinates team effectiveness by including, coaching, informing and coordinating others

Problem solving

• Makes complex decisions in varied situations, taking a range of constraints into account when monitoring the project and design process

Self-management

• Monitors progress of plans and schedules, and reviews and changes them to meet new demands and priorities
• Investigates new and innovative ideas and work practices through consultation, formal and analytical thinking

Technology

• Interprets the purposes, specific functions and key features of technologies and operates them effectively to complete design exercises and identify how others use technologies

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.