Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish business relationship

1.1 Identify organisational structure, culture and politics in relation to support requirements

1.2 Identify internal and external organisational stakeholders

1.3 Develop business relationship with client

1.4 Schedule regular liaisons with client to manage relationship

2. Determine context of business need or problem

2.1 Work with client to define business problem to be investigated

2.2 Establish system boundaries and scope according to business requirements

2.3 Manage preparation of required information gathering

2.4 Confirm that project objectives and outcomes are documented

2.5 Work with client to substantiate documentation

3. Source and analyse information

3.1 Supervise information gathering from identified clients of system

3.2 Analyse gathered client responses according to business information needs

3.3 Analyse new system requirements according to business information needs

3.4 Confirm that new system requirements and problems have been documented

4. Confirm system specifications

4.1 Review system specifications documentation with client

4.2 Work with client to verify system specifications, updating documentation as required

4.3 Obtain final approval and sign-off from client

Skill 

Description 

Reading

• Identifies, analyses and evaluates complex and technical online and hard copy documentation containing specific terminology, diagrams and numerical information to identify organisational requirements, analyse business problems and identify solutions

Writing

• Uses questioning strategies, avoiding loaded or leading questions, when developing information gathering documentation
• Uses grammatical structures and terminology, diagrams and flow charts, numerical information, and formatting and document structure relevant to the job role and organisation to record new system requirements and associated risks

Oral Communication

• Participates in a verbal exchange of ideas and solutions and uses detailed and clear language to clarify and present information according to requirements and audience

Numeracy

• Interprets numerical information and applies mathematical calculations relating to time durations and budgetary information

Planning and organising

• Uses a combination of formal and logical planning processes and an increasingly intuitive understanding of context to evaluate appropriate solutions

Self-management

• Takes responsibility for high-impact decisions in complex situations involving many variables and constraints

Technology

• Recognises and identifies the strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.