Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish business relationship

1.1 Identify organisational structure, culture and politics in relation to support requirements

1.2 Identify organisational stakeholders

1.3 Develop business relationship with client across the appropriate number of organisational units

1.4 Schedule regular liaison to manage relationship

2. Determine context of business need or problem

2.1 Work with client to define the business problem to be investigated

2.2 Establish system boundaries and scope

2.3 Manage preparation of appropriate information gathering

2.4 Ensure that project objectives and outcomes are documented

2.5 Work with client to substantiate documentation

3. Analyse new information

3.1 Supervise information gathering from identified clients of the system

3.2 Analyse gathered client responses

3.3 Analyse new system requirements

3.4 Ensure that new system requirements and problems are documented

4. Confirm system specifications

4.1 Review documentation

4.2 Work with client to verify system specifications, updating documentation as required

4.3 Obtain final approval and sign-off from client

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.3, 2.5, 3.2, 3.3, 4.1

• Identifies, analyses and evaluates complex and technical online and hard copy documentation containing specific terminology, diagrams and numerical information to identify organisational requirements, analyse business problems and identify solutions

Writing

1.4, 2.3-2.5, 3.4, 4.2

• Uses plain English and appropriate questioning strategies, avoiding loaded or leading questions, when developing information gathering documentation
• Uses plain English, appropriate grammatical structures and terminology, diagrams and flow charts, numerical information, and formatting and document structure relevant to the job role and organisation to record new system requirements and associated risks

Oral Communication

1.1-1.3, 2.1, 2.2, 2.5, 3.1, 4.2, 4.3

• Elicits the view and opinions of others and obtains information by listening and questioning
• Participates in a verbal exchange of ideas/solutions and uses detailed and clear language to clarify and present information according to requirements and audience
• Articulates requirements and strategies clearly, using appropriate tone, style, body language and reflective responses to build business relationships

Numeracy

2.2-2.5, 3.3, 4.2

• Interprets numerical information and applies mathematical calculations relating to time durations and budgetary information

Interact with others

1.3, 4.3

• Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Get the work done

1.1, 1.2, 1.4, 2.2, 2.3, 3.2, 3.3

• Uses a combination of formal and logical planning processes and an increasingly intuitive understanding of context to evaluate appropriate solutions
• Takes responsibility for high-impact decisions in complex situations involving many variables and constraints
• Considers the strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT515 Verify client business requirements

ICAICT515A Verify client business requirements

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.