Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Select the process to be re-engineered

1.1 Identify major processes that require re-engineering

1.2 Identify boundaries, stakeholders and strategic importance of each process

1.3 Prioritise each process according to its level of performance

1.4 Select a process to re-engineer and document the decision making process

2. Identify the strategic context

2.1 Determine purpose of the selected process and where it fits into the business strategy

2.2 Evaluate the scope of the process, including stakeholder and strategic impact

2.3 Identify potential risks

2.4 Define broad objectives of the new process

2.5 Model the new process, taking into account client expectations, cooperation across boundaries and process flow

2.6 Analyse changes to organisational structures, technical requirements, training needs, cultural and political impact and communication channels

2.7 Document new process and impact of changes

3. Design the new process

3.1 Develop key performance indicators and implementation responsibilities for the new process

3.2 Communicate information to appropriate person

3.3 Prepare a process re-engineering plan to document stages

3.4 Submit process re-engineering plan to appropriate person for sign-off

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.1-2.3, 2.6

• Identifies, analyses and evaluates complex online and hard copy documentation containing specific terminology, diagrams and numerical information

Writing

1.4, 2.5, 2.7, 3.3

• Uses plain English, appropriate grammatical structures and terminology, diagrams and flow charts; numerical information; and formatting and document structure relevant to the job role and organisation

Oral Communication

1.1, 1.2, 1.4, 2.1, 2.3, 2.5, 3.2, 3.4

• Articulates research and resource requirements clearly and directs discussions to elicit information and the views and opinions of others by using effective listening and open questioning techniques
• Uses a range of verbal responses and makes comparisons that show an understanding of topics and concepts

Numeracy

1.3, 1.4, 2.2, 2.3, 2.5-2.7

• Interprets numerical information and applies mathematical calculations and financial functions to analyse financial information

Interact with others

3.2, 3.4

• Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Get the work done

1.1-1.4, 2.1-2.6, 3.1

• Uses a combination of formal and logical planning processes and an increasingly intuitive understanding of context to determine appropriate solutions
• Takes responsibility for high-impact decisions in complex situations involving many variables and constraints
• Considers the strategic and operational potential of digital trends to achieve work goals, enhance work processes, create opportunities and reduce risks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT512 Plan process re-engineering strategies for business

ICAICT512A Plan process re-engineering strategies for business

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.