Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify key information sources

1.1 Identify information repositories across the business

1.2 Review current organisational documentation

1.3 Develop critical questions to elicit information from key stakeholders using a mixture of open and closed questions

2. Gather data

2.1 Use a wide range of information gathering techniques

2.2 Review reports and other data sources for business information

2.3 Confirm with stakeholders business critical factors relating to current and future directions of the organisation

3. Prepare data analysis for review

3.1 Analyse group and individual responses to clearly define business priorities

3.2 Document data analysis for review according to organisational standards

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.1-2.3, 3.1

• Identifies, analyses, evaluates and applies complex online and hard copy documentation containing specific terminology, diagrams and numerical information to identify business requirements

Writing

1.3, 2.1, 3.2

• Uses plain English and appropriate questioning strategies, avoiding loaded or leading questions, when developing information gathering documentation
• Uses vocabulary, grammatical structures, terminology, diagrams, numerical information, formatting and structure relevant to the job role and organisation to document the analysis

Oral Communication

1.1, 2.1-2.3

• Articulates research and resource requirements clearly and directs discussions to elicit the views and opinions of others by using effective listening and open questioning techniques
• Uses a range of verbal responses and makes comparisons that show an understanding of topics and concepts

Numeracy

1.2, 2.2, 2.3, 3.1

• Interprets numerical information and applies mathematical calculations and financial functions to analyse financial information

Navigate the world of work

1.2, 3.2

• Recognises and responds to both explicit and implicit protocols within familiar work contexts and appreciates the importance of identifying and responding to protocols in new situations

Get the work done

1.1, 2.1- 2.3, 3.1

• Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences and consider implementation issues

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT509 Gather data to identify business requirements

ICAICT509A Gather data to identify business requirements

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.