Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine client needs

1.1 Meet with client to determine learning needs and type of one-to-one instruction required

1.2 Decide upon actions for delivery of one-to-one instruction

2. Organise instruction resources

2.1 Determine the resources required to perform the instruction

2.2 Prepare the instruction plan

2.3 Acquire the resources according to organisational guidelines and prepare the resources for the instruction session

2.4 Provide client with details of instruction plan

3. Provide appropriate instruction

3.1 Provide instruction session to client, using identified instructions

3.2 Document the instruction session according to organisational guidelines

3.3 Refer further instruction requirements or training needs to appropriate person as required

4. Obtain client feedback

4.1 Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines

4.2 Obtain client evaluation and feedback to ensure the requirements of the client are met

4.3 Review client feedback and discuss suggestions with appropriate person

Skill 

Performance Criteria 

Description 

Reading

1.1, 2.1, 2.3, 4.3

• Reviews documentation to identify relevant information relating to the client learning needs and delivery method

Writing

2.2-2.4, 3.2, 4.1

• Uses correct grammar and spelling, and plain English, and translates technical terminology in order to convey and obtain explicit information for a specific audience

Oral Communication

1.1, 2.1-2.4, 3.1, 3.3, 4.2, 4.3

• Uses correct tone, pitch and volume, clear diction, plain English and simple sentence structure, and effective listening and questioning techniques when conducting instruction sessions, liaising with the client and obtaining feedback

Interact with others

3.1, 3.3

• Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Navigate the world of work

2.3, 3.2, 4.1

• Recognises and responds to both explicit and implicit protocols within familiar work contexts

Get the work done

1.2, 2.1, 2.3

• Uses a combination of planning processes and an increasingly intuitive understanding of context to identify relevant information, including necessary resources and time required to undertake tasks
• Takes responsibility for the outcomes of routine decisions related directly to own role

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT415 Provide one-to-one instruction

ICAICT415A Provide one-to-one instruction

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.