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Unit of competency details

ICTICT415 - Provide one-to-one instruction (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICAICT415A - Provide one-to-one instructionUpdated to meet Standards for Training Packages. 24/Mar/2015
Is superseded by and equivalent to ICTICT441 - Provide one-to-one instructions 20/Jul/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to convey technical information to an individual client for their specific use.

It applies to individuals who are competent in a wide range of general information and communications technologies (ICT), and support clients in technical areas, including instructing others on an individual basis.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

General ICT

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine client needs

1.1 Meet with client to determine learning needs and type of one-to-one instruction required

1.2 Decide upon actions for delivery of one-to-one instruction

2. Organise instruction resources

2.1 Determine the resources required to perform the instruction

2.2 Prepare the instruction plan

2.3 Acquire the resources according to organisational guidelines and prepare the resources for the instruction session

2.4 Provide client with details of instruction plan

3. Provide appropriate instruction

3.1 Provide instruction session to client, using identified instructions

3.2 Document the instruction session according to organisational guidelines

3.3 Refer further instruction requirements or training needs to appropriate person as required

4. Obtain client feedback

4.1 Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines

4.2 Obtain client evaluation and feedback to ensure the requirements of the client are met

4.3 Review client feedback and discuss suggestions with appropriate person

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 2.1, 2.3, 4.3

  • Reviews documentation to identify relevant information relating to the client learning needs and delivery method

Writing

2.2-2.4, 3.2, 4.1

  • Uses correct grammar and spelling, and plain English, and translates technical terminology in order to convey and obtain explicit information for a specific audience

Oral Communication

1.1, 2.1-2.4, 3.1, 3.3, 4.2, 4.3

  • Uses correct tone, pitch and volume, clear diction, plain English and simple sentence structure, and effective listening and questioning techniques when conducting instruction sessions, liaising with the client and obtaining feedback

Interact with others

3.1, 3.3

  • Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Navigate the world of work

2.3, 3.2, 4.1

  • Recognises and responds to both explicit and implicit protocols within familiar work contexts

Get the work done

1.2, 2.1, 2.3

  • Uses a combination of planning processes and an increasingly intuitive understanding of context to identify relevant information, including necessary resources and time required to undertake tasks
  • Takes responsibility for the outcomes of routine decisions related directly to own role

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT415 Provide one-to-one instruction

ICAICT415A Provide one-to-one instruction

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • determine the instruction required by client
  • acquire and prepare associated resources
  • demonstrate empathy and understanding of the learner and accommodate different cultures
  • convey technical information to individual clients for their specific use in a clear, concise and coherent manner
  • convey the meanings of technical jargon.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • identify delivery and evaluation methods
  • discuss adult learning principles and styles
  • outline communication and facilitation techniques
  • discuss critical behaviour issues and problems that can occur with one-on-one instruction
  • describe the general features and capabilities of current industry accepted hardware and software products
  • describe the functions and features of common operating systems (OS)
  • identify and describe hardware and software supported by the organisation
  • recognise the availability of in-house or vendor support
  • identify and describe common information and communications technology (ICT) terms and terminology
  • describe security and network guidelines and procedures
  • outline sources and availability of technical and organisational systems
  • specify telephone, fax and online functions and procedures
  • identify and incorporate work group procedures.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to client requirements either directly or through a peer or supervisor.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2