Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish team

1.1 Select and identify suitable team members for a particular project or problem

1.2 Secure agreement from appropriate persons for release of team members

1.3 Identify the type of work team

1.4 Determine time allocation for team members to suit team operations or nature of the project or problem

1.5 Define team and individual responsibilities

1.6 Define how team performance will be measured

2. Coordinate team

2.1 Clarify and plan tasks in consultation with the team

2.2 Allocate tasks appropriately

2.3 Determine and apply motivational factors

2.4 Represent the team at meetings

2.5 Work with team members to manage interpersonal conflict

3. Conduct team activities and review team performance

3.1 Regularly review team performance against objectives and take corrective action where necessary

3.2 Regularly communicate with the team on policies, plans and other matters affecting the team

3.3 Seek the input of team members during the decision making process

3.4 Consult the team regarding proposed workplace changes and improvements to processes

3.5 Recognise team and individual achievement

3.6 Validate team objectives against targets

3.7 Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile

Skill 

Performance Criteria 

Description 

Reading

1.1, 3.7

• Reviews documentation to identify objectives and organisational requirements

Writing

1.5, 1.6, 2.1, 3.2, 3.5, 3.6

• Develops material and plans to a specific audience using clear and detailed language in order to convey explicit information, requirements and recommendations

Oral Communication

1.1, 1.2, 2.1-2.5, 3.1-3.5

• Participates in a verbal exchange of ideas, and elicits the view and opinions of others, by communicating in a courteous manner, using effective listening and questioning techniques, using appropriate body language, and using appropriate tone and pitch of voice
• Presents expectations choosing language appropriate to audience, interacts effectively to remedy issues and disagreements and negotiates outcomes

Numeracy

1.4, 2.1

• Uses basic maths calculations to calculate timelines and schedule

Interact with others

2.4, 2.5, 3.1-3.7

• Identifies key triggers for specific emotions and behaviours, and uses a range of strategies to moderate responses that cause unnecessary problems for others
• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role
• Demonstrates an increasing awareness of the interplay of factors involved in any group interaction
• Recognises the importance of building rapport in order to establish effective working relationships

Get the work done

1.1-1.6, 2.1, 2.2, 3.1

• Recognises and anticipates an increasing range of familiar problems, their symptoms and causes, actively looking for early warning signs and implementing contingency plans
• Takes responsibility for own workload, negotiating some key aspects with others
• Sequences and schedules complex activities, monitors implementation and manages relevant communication
• Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
• Reflects on ways in which digital systems and tools are used, or could be used, to achieve work goals and begins to recognise strategic and operational applications

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT412 Coordinate and maintain ICT work teams

ICAICT412A Coordinate and maintain IT work teams

Updated to meet Standards for Training Packages.

Minor edit to competency title.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.