Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine macro or template requirement

1.1 Determine client requirements in line with organisational guidelines

1.2 Develop macro or template specification

1.3 Confirm that macro or template specification meets client’s needs and operational guidelines

1.4 Determine documentation requirements

2. Develop macro or template for client

2.1 Develop macro or template to specification using industry recognised software applications

2.2 Demonstrate macro or template to client and obtain feedback

2.3 Amend macro or template as required by client

2.4 Update macro or template specification

3. Provide client support for macro or template

3.1 Document support and instruction requirements

3.2 Provide documentation to client help desk for future support

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.4

• Reviews a range of written and online texts to identify relevant organisational guidelines and requirements relating to the job role

Writing

1.2, 1.3, 2.1, 2.3, 2.4, 3.1

• Uses the appropriate macro syntax and conventions to develop macros
• Uses correct spelling and grammar; and organisational guidelines for terminology, address format, logos and document structure to develop templates
• Uses correct spelling and grammar, plain English and, when necessary, technical terminology to comply with documentation requirements and develop support documentation

Oral Communication

1.1, 1.3, 1.4, 2.2, 3.2

• Uses simple and relevant language and effective listening and questioning techniques to determine client needs and obtain feedback
• Uses technical language suitable to the job role when liaising with help desk personnel

Interact with others

3.2

• Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Navigate the world of work

1.1, 1.3

• Recognises and follows explicit and implicit protocols, and meets expectations associated with own role

Get the work done

1.1, 1.2, 2.1- 2.4

• Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency
• Understands the purposes, specific functions and key features of common digital systems and tools, and operates them effectively to complete routine tasks
• Recognises and takes responsibility for addressing predictable problems in familiar work contexts

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT409 Develop macros and templates for clients using standard products

ICAICT409A Develop macros and templates for clients using standard products

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.