Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and analyse documentation requirements and client needs

1.1 Consult with client to identify documentation requirements

1.2 Interpret and evaluate documentation requirements and confirm details with client

1.3 Investigate industry and documentation standards for requirements

1.4 Define and document the scope of work to be produced

1.5 Consult with client to validate and confirm the scope of work

2. Design documentation

2.1 Identify information requirements with reference to layout and document structure

2.2 Create document templates and style guides consistent with information requirements

2.3 Conduct a review of the system in order to understand its functionality

2.4 Extract content that meets information requirements according to copyright restrictions

2.5 Develop the structure of the technical documentation, giving focus to the flow of information, style, tone and content format

2.6 Validate the technical documentation structure with the client

3. Develop documentation

3.1 Write technical documentation based on the template and scope of work using the information gathered

3.2 Translate technical terminology into plain English where appropriate

3.3 Apply content format and style according to documentation standards and templates

4. Evaluate and edit documentation

4.1 Submit technical documentation to appropriate person for review

4.2 Gather and analyse feedback

4.3 Incorporate alterations into the technical documentation

4.4 Edit the technical documentation for technical and grammatical accuracy

5. Prepare documentation for publication

5.1 Check that the completed technical documentation meets client requirements and scope of work

5.2 Submit the technical documentation to appropriate person for approval

5.3 Prepare the technical documentation for publication and distribution using appropriate channels

Skill 

Performance Criteria 

Description 

Reading

1.2, 1.3, 2.3, 2.4, 4.2, 4.4, 5.1

• Identifies and evaluates organisational documentation and standards, and a range of online and hard copy text containing technical project related terminology and diagrams, then applies the information to the development of appropriate technical documentation
• Interprets and comprehends a large range of diagrams, icons, and computer generated text

Writing

1.4, 2.2, 2.5, 3.1-3.3, 4.3, 4.4, 5.3

• Uses correct spelling and grammar, plain English and specific terminology relevant to the project
• Uses organisational naming conventions, terminology, style and format to develop technical documents to organisational standards

Oral communication

1.1, 1.3-1.5, 2.1, 2.3, 2.6, 4.1, 4.2

• Elicits and evaluates information using effective listening and questioning techniques
• Uses simple and relevant language to confirm understanding of requirements, present information and obtain feedback

Interact with others

5.2

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role

Navigate the world of work

1.3, 2.4

• Appreciates the implications of legal and regulatory responsibilities related to own work and is beginning to recognise some general legal principles applicable across work contexts

Get the work done

1.4, 2.1, 2.2, 2.5, 3.3, 4.2

• Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency
• Uses familiar digital systems and tools to access, organise, analyse and display information relevant to role
• Automatically implements standard procedures for routine decisions

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT408 Create technical documentation

ICAICT408A Create technical documentation

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.