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Unit of competency details

ICTICT408 - Create technical documentation (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICAICT408A - Create technical documentationUpdated to meet Standards for Training Packages. 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Accredited courses that have this unit in the completion mapping

Training packages that include this unit

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
ICT50215 - Diploma of Digital and Interactive GamesDiploma of Digital and Interactive Games 1-3 
ICT41219 - Certificate IV in Telecommunications Engineering TechnologyCertificate IV in Telecommunications Engineering Technology 
ICT41215 - Certificate IV in Telecommunications Engineering TechnologyCertificate IV in Telecommunications Engineering Technology 1-2 
ICT41119 - Certificate IV in Telecommunications Network DesignCertificate IV in Telecommunications Network Design 
ICT41115 - Certificate IV in Telecommunications Network DesignCertificate IV in Telecommunications Network Design 
ICT41015 - Certificate IV in Computer Systems TechnologyCertificate IV in Computer Systems Technology 1-3 
ICT40915 - Certificate IV in Digital and Interactive GamesCertificate IV in Digital and Interactive Games 1-4 
ICT40815 - Certificate IV in Digital Media TechnologiesCertificate IV in Digital Media Technologies 1-4 
ICT40715 - Certificate IV in Systems Analysis and DesignCertificate IV in Systems Analysis and Design 1-2 
ICT40615 - Certificate IV in Information Technology TestingCertificate IV in Information Technology Testing 1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 020399 Information Systems, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 020399 Information Systems, N.e.c.  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to create technical documentation that is clear to the target audience and easy to navigate.

It applies to individuals working as technical writers, designers, developers and support staff who are required to produce technical support documents of their work.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

General ICT

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and analyse documentation requirements and client needs

1.1 Consult with client to identify documentation requirements

1.2 Interpret and evaluate documentation requirements and confirm details with client

1.3 Investigate industry and documentation standards for requirements

1.4 Define and document the scope of work to be produced

1.5 Consult with client to validate and confirm the scope of work

2. Design documentation

2.1 Identify information requirements with reference to layout and document structure

2.2 Create document templates and style guides consistent with information requirements

2.3 Conduct a review of the system in order to understand its functionality

2.4 Extract content that meets information requirements according to copyright restrictions

2.5 Develop the structure of the technical documentation, giving focus to the flow of information, style, tone and content format

2.6 Validate the technical documentation structure with the client

3. Develop documentation

3.1 Write technical documentation based on the template and scope of work using the information gathered

3.2 Translate technical terminology into plain English where appropriate

3.3 Apply content format and style according to documentation standards and templates

4. Evaluate and edit documentation

4.1 Submit technical documentation to appropriate person for review

4.2 Gather and analyse feedback

4.3 Incorporate alterations into the technical documentation

4.4 Edit the technical documentation for technical and grammatical accuracy

5. Prepare documentation for publication

5.1 Check that the completed technical documentation meets client requirements and scope of work

5.2 Submit the technical documentation to appropriate person for approval

5.3 Prepare the technical documentation for publication and distribution using appropriate channels

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.2, 1.3, 2.3, 2.4, 4.2, 4.4, 5.1

  • Identifies and evaluates organisational documentation and standards, and a range of online and hard copy text containing technical project related terminology and diagrams, then applies the information to the development of appropriate technical documentation
  • Interprets and comprehends a large range of diagrams, icons, and computer generated text

Writing

1.4, 2.2, 2.5, 3.1-3.3, 4.3, 4.4, 5.3

  • Uses correct spelling and grammar, plain English and specific terminology relevant to the project
  • Uses organisational naming conventions, terminology, style and format to develop technical documents to organisational standards

Oral communication

1.1, 1.3-1.5, 2.1, 2.3, 2.6, 4.1, 4.2

  • Elicits and evaluates information using effective listening and questioning techniques
  • Uses simple and relevant language to confirm understanding of requirements, present information and obtain feedback

Interact with others

5.2

  • Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role

Navigate the world of work

1.3, 2.4

  • Appreciates the implications of legal and regulatory responsibilities related to own work and is beginning to recognise some general legal principles applicable across work contexts

Get the work done

1.4, 2.1, 2.2, 2.5, 3.3, 4.2

  • Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency
  • Uses familiar digital systems and tools to access, organise, analyse and display information relevant to role
  • Automatically implements standard procedures for routine decisions

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT408 Create technical documentation

ICAICT408A Create technical documentation

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • establish customer needs
  • design and develop technical documentation, such as system, procedures, training material and user guides, incorporating appropriate standards
  • update document with client feedback
  • prepare documentation for publication.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • describe content features, such as clarity and readability
  • outline the principles of document design, web design and usability
  • explain the functions and features of templates and style guides
  • explain instructional design principles
  • list organisational policies, procedures and standards that cover document design.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

  • technical specifications
  • documentation standards
  • organisational resources and documentation
  • information about system, platform, network or application being documented
  • relevant standards
  • appropriate word processing software.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2