Unit of competency details

ICTICT401 - Determine and confirm client business requirements (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICAICT401A - Determine and confirm client business requirementsUpdated to meet Standards for Training Packages. 24/Mar/2015


Training packages that include this unit

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
ICT50815 - Diploma of Systems Analysis and DesignDiploma of Systems Analysis and Design 1-2 
ICT41215 - Certificate IV in Telecommunications Engineering TechnologyCertificate IV in Telecommunications Engineering Technology 
ICT41115 - Certificate IV in Telecommunications Network DesignCertificate IV in Telecommunications Network Design 
ICT41015 - Certificate IV in Computer Systems TechnologyCertificate IV in Computer Systems Technology 1-2 
ICT40715 - Certificate IV in Systems Analysis and DesignCertificate IV in Systems Analysis and Design 1-2 
ICT40615 - Certificate IV in Information Technology TestingCertificate IV in Information Technology Testing 1-2 
ICT40415 - Certificate IV in Information Technology NetworkingCertificate IV in Information Technology Networking 1-2 
ICT40315 - Certificate IV in Web-Based TechnologiesCertificate IV in Web-Based Technologies 1-2 
ICT40215 - Certificate IV in Information Technology SupportCertificate IV in Information Technology Support 1-2 
ICT40115 - Certificate IV in Information TechnologyCertificate IV in Information Technology 1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 020305 Systems Analysis And Design  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 020305 Systems Analysis And Design  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered.

It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

General ICT

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine context of business need or problem

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used

1.2 Choose information gathering method and develop questions appropriate to business problem

1.3 Develop objectives and identify expected outcomes to be achieved

1.4 Document the business problem

1.5 Submit documentation to appropriate person for substantiation

2. Gather information

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter

2.2 Record client responses

2.3 Analyse gathered information to identify new system requirements and establish problem specifications

2.4 Document system requirements and problems

2.5 Analyse physical requirements and identify changes required to implement new systems

3. Confirm system specifications

3.1 Check documentation to ensure it meets client business needs

3.2 Submit documentation to the client for verification of accuracy and approval

3.3 Make changes to the documentation as necessary and indicated by the client

3.4 Submit documentation to client for final approval or sign-off

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 2.3, 2.5, 3.1

  • Identifies, analyses and evaluates information from a variety of sources containing complex systems related terminology to determine system performance requirements and establish solutions

Writing

1.2-1.4, 2.2, 2.4, 3.3

  • Uses the correct spelling and grammar, plain English and, when necessary, systems related text and terminology to develop information gathering tools and document recommendations

Oral Communication

1.1, 2.1, 2.5, 3.2, 3.4

  • Uses plain English, effective listening and questioning techniques and, where necessary, systems related terminology to elicit information
  • Uses plain English and relevant terminology to liaise with clients, present information and obtain feedback

Get the work done

1.1-1.3, 2.1, 2.3, 2.5

  • Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements so work is undertaken methodically
  • Recognises and takes responsibility for addressing predictable and some less predictable problems in familiar work contexts
  • Understands the purposes, specific functions and key features of common digital systems and tools to provide current advice on systems and data gathering products

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT401 Determine and confirm client business requirements

ICAICT401A Determine and confirm client business requirements

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • use investigative techniques to obtain information and document the business system problem
  • produce a clear statement of business expectations and needs, including critical business requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • describe a variety of data gathering techniques
  • describe areas related to the client business in detail
  • interpret functional organisational charts
  • outline physical requirements of the client's business, taking into account current system functionality, geography, environment, client user and cost constraints
  • describe products related to data capture
  • discuss the role of stakeholders and the degree of stakeholder involvement.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

  • current business needs
  • a client expectations brief
  • business objectives
  • systems, data gathering and appropriate software products.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

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