Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 6.0. |
Application
This unit describes the skills and knowledge required to analyse, design, implement and review the customisation of packaged software applications delivered to clients, using features and plugins of the packaged software applications.
It applies to those who work under minimal supervision as Information and Communications Technology (ICT) users and support personnel for software application activities in the workplace. Clients, in this instance, refers to internal as well as external teams and projects.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
General ICT
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Confirm client requirements |
1.1 Discuss and determine client requirements according to organisational procedures 1.2 Confirm and document client and technical specifications with required personnel, according to organisational procedures 1.3 Determine level of user and technical documentation needed to meet client requirements |
2. Develop and apply customisation to packaged software applications |
2.1 Design packaged software application according to client requirements given system limitations 2.2 Customise software applications using simple programming constructs 2.3 Obtain feedback from required personnel and amend accordingly 2.4 Apply and implement customised packaged software applications 2.5 Document changes according to organisational procedures |
3. Provide support for customised applications |
3.1 Review work and finalise documentation according to organisational procedures 3.2 Produce documentation and user guides and submit to required personnel 3.3 Obtain client evaluation and feedback on supporting documentation 3.4 Evaluate work with required personnel |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
SKILL |
DESCRIPTION |
Learning |
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Oral communication |
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Reading |
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Writing |
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Planning and organising |
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Self-management |
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Technology |
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Unit Mapping Information
Supersedes and is equivalent to ICTICT307 Customise packaged software applications for clients.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2