Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse customisation requirements

1.1 Determine and document client requirements in a requirement specifications file in line with organisational requirements and security requirements

1.2 Confirm that projected specifications meet client requirements

1.3 Determine level of documentation necessary to meet client requirements

2. Develop customisation

2.1 Design software applications, taking into account system limitations and client needs

2.2 Customise software applications using simple programming constructs, conforming to organisational requirements

2.3 Obtain feedback from the client following client testing of the customised software applications

2.4 Make further changes to software applications to meet client requirements

2.5 Document the changes

3. Provide support for customised application

3.1 Produce documentation for client

3.2 Produce help desk documentation for ongoing support

3.3 Obtain clients’ evaluation and feedback to ensure that their requirements have been met

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.3, 2.2, 3.3

• Identifies and interprets a variety of hard copy and online technical information to identify organisational requirements and clarify client requirements

Writing

1.1, 1.3, 2.1, 2.2, 2.4, 2.5, 3.1, 3.2

• Uses correct spelling and grammar, plain English and specific terminology to produce documents to organisational guidelines as required by the job role
• Uses the appropriate programming syntax and conventions to perform job role

Oral Communication

1.1-1.3, 2.3, 3.3

• Elicits and evaluates information using effective listening and questioning techniques
• Uses simple and relevant language to confirm understanding of requirements, liaise with the client and obtain feedback

Get the work done

1.1, 1.3, 2.1-2.4

• Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for efficiency
• Understands the purposes, specific functions and key features of common digital systems and tools
• Tests and operates common digital tools and systems to effectively complete routine tasks
• Takes responsibility for the outcomes of routine decisions related directly to own role

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT307 Customise packaged software applications for clients

ICAICT307A Customise packaged software applications for clients

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.