Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify, categorise and distinguish between the different types of internal hardware components

1.1 Identify and categorise the different internal hardware components

1.2 Define the purpose and characteristics of the different internal hardware component categories

1.3 Distinguish between different types of devices within each internal hardware component category

2. Determine components required

2.1 Identify and clarify user internal hardware component requirements according to organisational guidelines

2.2 Organise and record user component requirements, pass on to appropriate person for evaluation and vendor selection

3. Obtain components

3.1 Contact vendors to obtain technical specifications for the proposed components

3.2 Assess options and provide recommendations to the appropriate person for final analysis

3.3 Obtain components to prepare for installation

4. Install components

4.1 Develop plans, with prioritised tasks and contingency arrangements, for the installation of selected components with minimum disruption to clients

4.2 Liaise with appropriate person to obtain approval for the plans

4.3 Install and configure components according to plan, installation procedures and organisational requirements

4.4 Test components for error-free performance, using available technology

4.5 Identify and resolve identified problems

4.6 Test and enhance system performance, using knowledge of the system, to meet organisational benchmarks

4.7 Document the installation and configuration process according to organisation guidelines

5. Evaluate modified system

5.1 Collect client or user feedback and analyse against client requirements

5.2 Correct identified shortcomings in the system and record actions

Skill 

Performance Criteria 

Description 

Reading

2.1, 3.2, 4.3, 5.1

• Identifies, interprets and evaluates online and hard copy documentation containing complex ICT related terminology, acronyms and concepts

Writing

2.2, 3.2, 4.1, 4.7

• Uses correct spelling, grammar and plain English together with the ICT specific terminology and diagrams to convey recommendations and requirements, and complete organisational documentation

Oral Communication

1.1, 2.2, 3.1-3.3, 4.1, 4.2, 5.1

• Converts highly technical language and terminology into plain English to communicate ideas and plans, and gather feedback from clients
• Uses effective listening and questioning techniques and technical terminology to elicit information and make the correct component selection

Navigate the world of work

2.1, 4.3

• Recognises and follows explicit protocols and meets expectations associated with own role

Get the work done

1.1, 1.3, 2.1, 2.2, 3.2, 3.3, 4.1, 4.4-4.6, 5.1, 5.2

• Initiates standard procedures when responding to familiar problems within immediate context
• Recognises some general design and operating principles of digital tools and uses these to help when modifying systems and when troubleshooting
• Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT303 Connect internal hardware components

ICAICT303A Connect internal hardware components

Updated to meet Standards for Training Packages.

Minor edits to clarify intent of performance criteria.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.