Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine documentation standards and requirements

1.1 Determine documentation requirements

1.2 Investigate documentation and industry standards for requirements, and determine appropriate application to user documentation

1.3 Design documentation templates using appropriate software and obtain approval from appropriate person

2. Produce user documentation

2.1 Conduct a review of the subject system, program, network or application in order to understand its functionality

2.2 Gather existing technical, design or user specifications and supporting documentation

2.3 Create user documentation based on the template to record the operation of the subject system, program, network or application

3. Review and obtain sign-off

3.1 Submit user documentation to target audience for review

3.2 Gather and analyse feedback

3.3 Make changes to user documentation

3.4 Submit user documentation to appropriate person for approval

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.2, 3.2

• Identifies and interprets textual, numeric and diagrammatic information with ICT specific syntax, terminology and formatting to determine and understand job requirements

Writing

1.3, 2.3, 3.3

• Uses correct spelling, grammar and plain English together with the ICT specific terminology in the required format, incorporating, diagrams, icons and syntax related to the subject matter

Oral Communication

1.1, 1.2, 2.1, 3.1, 3.2, 3.4

• Elicits and evaluates information using effective listening and questioning techniques
• Uses simple and relevant language to confirm understanding of requirements, identify the audience, present information and obtain feedback

Navigate the world of work

1.2

• Takes some personal responsibility for adherence to legal and regulatory requirements

Get the work done

1.1, 1.3, 2.1, 2.2

• Understands the purposes, specific functions and key features of common digital systems and tools, and operates them effectively to complete routine tasks
• Plans routine tasks with familiar goals and outcomes, taking some limited responsibility for decisions regarding sequencing and timing

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT301 Create user documentation

ICAICT301A Create user documentation

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.