Unit of competency details

ICTICT103 - Use, communicate and search securely on the internet (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Supersedes and is equivalent to ICAICT103A - Use, communicate and search securely on the internetUpdated to meet Standards for Training Packages. 24/Mar/2015

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
PSP - Public Sector Training PackagePublic Sector Training Package 1.0-2.0 
ICT - Information and Communications TechnologyInformation and Communications Technology 1.0-4.0 
DEF - Defence Training PackageDefence Training Package 2.0-2.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-4.0 
AUM - Automotive ManufacturingAutomotive Manufacturing 2.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
PSP50816 - Diploma of TranslatingDiploma of Translating 
ICT10115 - Certificate I in Information, Digital Media and TechnologyCertificate I in Information, Digital Media and Technology 
DEF10117 - Certificate I in Defence Force CadetsCertificate I in Defence Force Cadets 
CUA10315 - Certificate I in Visual ArtsCertificate I in Visual Arts 
CUA10215 - Certificate I in Aboriginal and Torres Strait Islander Cultural ArtsCertificate I in Aboriginal and Torres Strait Islander Cultural Arts 
BSB30915 - Certificate III in Business Administration (Education)Certificate III in Business Administration (Education) 1-3 
BSB30515 - Certificate III in Business Administration (International Education)Certificate III in Business Administration (International Education) 1-3 
BSB20215 - Certificate II in Customer EngagementCertificate II in Customer Engagement 1-2 
AUM40113 - Certificate IV in Automotive ManufacturingCertificate IV in Automotive Manufacturing 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080905 Practical Computing Skills  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080905 Practical Computing Skills  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.


This unit describes the skills and knowledge required to connect to the internet, securely send and receive emails, search the internet using web browsers and interact securely and in a socially responsible manner with a range of different internet sites.

It applies to individuals who use business technology to perform a range of routine tasks in the workplace or home office with limited responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

General ICT

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Connect to and access the internet

1.1 Connect to internet via existing internet connection and confirm functionality

1.2 Open internet browser and set home page of personal choice by setting internet options

1.3 Ensure internet browser software security

1.4 Adjust display of the internet browser to suit personal requirements

1.5 Modify toolbar to meet user and internet browser needs

1.6 Access a particular website, note privacy and other conditions of use, and retrieve data

1.7 Use socially responsible behaviour when sharing information on the internet

1.8 Enter uniform resource locator (URL) in address line of internet browser

2. Use email for communications

2.1 Open email application package, create new email message and add addressees

2.2 Compose text of an email message according to organisational guidelines, and spell check and edit text as required

2.3 Create and add an automatic signature for the user

2.4 Attach files to email message where required

2.5 Determine and set priority and send email message

2.6 Reply to and forward a received message using available features

2.7 Open and save an attachment to the relevant folder

2.8 Search for, sort and save email message using available settings

2.9 Adjust email accounts to restrict and quarantine possible email security problems

2.10 Print email message as required

3. Search the internet

3.1 Review organisational guidelines on internet access

3.2 Open internet application and locate and access a search engine on the internet, and define search expressions based on data required

3.3 Enter appropriate key words into the search engine to locate desired information

3.4 Refine a search depending on outcomes of original search

3.5 Save search expression results and present them in a report according to information requirements

3.6 Create a bookmark within the internet browser or a link for the required web page for the key results

3.7 Save key results in a bookmark folder

3.8 Modify internet browser options for printing and print a web page

3.9 Close internet browser

4. Access and use consumer specific sites on the internet

4.1 Identify, access and review information specific sites to gain consumer information

4.2 Identify and use internet application sites to lodge details and gain access and information

4.3 Access and use online forms on the internet

5. Undertake online transactions

5.1 Access online transaction site

5.2 Ensure security of transaction site

5.3 Enter required information into fields on merchant's website

5.4 Ensure pop-up dialog boxes, prompts or feedback mechanisms are completed

5.5 Enter, check and make changes to preferred transaction options

5.6 Complete online transaction

5.7 Record and archive receipts according to business processes

5.8 Close down and leave transaction process

6. Conduct an advanced search

6.1 Use search tools and advanced search features

6.2 Use Boolean search techniques when required to enhance the search

6.3 Use multiple or meta-search tools with a range of key words

6.4 Use search engines particular to a field of knowledge to refine the outcome

6.5 Access related virtual community sites and newsgroups, and note their objectives and operational arrangements

6.6 Conduct a search with domain names to refine the search

7. Use information that has been located

7.1 Cross reference information found by using several websites to determine accuracy of information

7.2 Check date that website was last updated or properties of website to determine currency of information

7.3 Determine website authority by looking at copyright statements, privacy statements and organisational information

7.4 Save and print information found in different file forms

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.


Performance Criteria 



1.1-1.3, 1.6, 2.1, 2.6-2.8, 3.1, 3.2, 4.1-4.3, 5.1, 5.2, 5.4, 5.5, 6.5, 7.1-7.3

  • Interprets textual information and instructions to efficiently undertake the task


2.1-2.3, 3.5, 5.3, 5.4, 5.7

  • Uses required format to accurately enter information specific to requirements
  • Composes short and specific messages using format, grammar and language appropriate to audience

Navigate the world of work


  • Understands main responsibilities and boundaries of own role

Get the work done

1.1-1.8, 2.1, 2.3-2.10, 3.2-3.9, 4.1-4.3, 5.1-5.8, 6.1-6.6, 7.4

  • Plans routine tasks with familiar goals and outcomes, taking limited responsibility for decisions regarding sequencing
  • Understands the purpose and specific functions of common digital tools used in work contexts
  • Recognises and responds to common operational problems when using web browsers
  • Takes responsibility for routine low-impact decisions within familiar situations
  • Implements basic security requirements related to own tasks

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 


Equivalence status 

ICTICT103 Use, communicate and search securely on the internet

ICAICT103A Use, communicate and search securely on the internet

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2


Assessment requirements

Modification History



Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • connect to and access the internet
  • send and receive emails
  • secure internet access and email communications
  • use search tools to locate information
  • use different internet search techniques
  • research and select appropriate website
  • undertake online transactions
  • assess the accuracy, currency, authority and reliability of the site and information located.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must :

  • list basic technical terminology related to reading help files and prompts
  • describe the basics of copyright and privacy statements
  • explain different types of messages that occur, including error messages and messages to install plug-ins
  • list different types of search engines and web browsers
  • list procedures for using email applications
  • list procedures for evaluating and assessing the authority, reliability and authenticity of information
  • outline internet search functions
  • describe internet speed and traffic loads related to times of accessing the internet
  • describe the makeup and structure of internet addresses
  • list organisational guidelines on internet and email use (web etiquette or netiquette)
  • describe business process related to online transactions
  • describe web browser update techniques
  • explain what key words and bookmarks are used for.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

  • a personal computer or digital device with internet
  • search engines currently used in industry
  • organisational policies on internet usage.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

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