Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing knowledge management arrangements

1.1 Identify existing arrangements for capture and use of internal and external sources of knowledge and information

1.2 Determine organisational knowledge management concept requirements

1.3 Evaluate alignment of existing procedures and systems against organisational requirements

1.4 Determine and document knowledge management improvement and upgrade requirements

2. Evaluate knowledge management options

2.1 Investigate industry methods for capturing and using knowledge

2.2 Determine and document organisational benefit of industry standard knowledge management software

2.3 Investigate knowledge managements incentives and reward systems

2.4 Determine non-technical knowledge database maintenance and access requirements

3. Develop knowledge management strategy

3.1 Design and document knowledge management executive and user strategy and support processes according to organisational requirements

3.2 Determine and document implementation strategy technology requirements costs

3.3 Determine and document required periodic review processes

3.4 Submit documentation to required personnel

3.5 Seek and respond to feedback and obtain final task sign off from required personnel

S KILL 

DESCRIPTION 

Numeracy

• Uses mathematical formulas and calculations to perform a cost-benefit analysis

Oral communication

• Uses listening, questioning and summarising techniques to identify needs and articulate complex concepts

Reading

• Interprets textual information obtained from a range of sources, and determines how this content may be applied to requirements

Writing

• Develops documentation detailing requirements, strategy and implementation plan using appropriate structure, layout and technical programming language

Teamwork

• Uses analytical processes to decide on a course of action, establishing criteria for deciding between options, and seeking input and advice from others before acting

Planning and organising

• Operates from a broad conceptual plan, developing the operational detail in stages, regularly reviewing priorities and performance during implementation, and identifying and addressing issues

Problem solving

• Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria

Self-management

• Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences, and consider implementation issues and contingencies

Technology

• Experiments with the possibilities of new systems, devices, and applications before conducting a more sophisticated analysis of benefits, costs and risks

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.