Unit of competency details
ICTDBS605 - Develop knowledge management strategies (Release 1)
Summary
Usage recommendation:
Current
Releases:
1 1 (this release) |
21/Jul/2020 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Classifications
Classification history
ASCED Module/Unit of Competency Field of Education Identifier | 080399 | Business And Management, N.e.c. | 21/Jul/2020 | |
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Unit of competency
Modification History
Release
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Comments
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Release 1
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This version first released with ICT Information and Communications Technology Training Package Version 6.0.
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Application
This unit describes the skills and knowledge required to develop knowledge management strategies for an organisation. It includes analysing existing systems, determining requirements, and developing a strategy to meet those requirements.
It applies to those who manage a knowledge management team, or who are working as a senior IT professional with line management responsibilities or similar.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Database
Elements and Performance Criteria
ELEMENT
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Analyse existing knowledge management arrangements
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1.1 Identify existing arrangements for capture and use of internal and external sources of knowledge and information
1.2 Determine organisational knowledge management concept requirements
1.3 Evaluate alignment of existing procedures and systems against organisational requirements
1.4 Determine and document knowledge management improvement and upgrade requirements
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2. Evaluate knowledge management options
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2.1 Investigate industry methods for capturing and using knowledge
2.2 Determine and document organisational benefit of industry standard knowledge management software
2.3 Investigate knowledge managements incentives and reward systems
2.4 Determine non-technical knowledge database maintenance and access requirements
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3. Develop knowledge management strategy
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3.1 Design and document knowledge management executive and user strategy and support processes according to organisational requirements
3.2 Determine and document implementation strategy technology requirements costs
3.3 Determine and document required periodic review processes
3.4 Submit documentation to required personnel
3.5 Seek and respond to feedback and obtain final task sign off from required personnel
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Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
S KILL
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DESCRIPTION
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Numeracy
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- Uses mathematical formulas and calculations to perform a cost-benefit analysis
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Oral communication
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- Uses listening, questioning and summarising techniques to identify needs and articulate complex concepts
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Reading
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- Interprets textual information obtained from a range of sources, and determines how this content may be applied to requirements
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Writing
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- Develops documentation detailing requirements, strategy and implementation plan using appropriate structure, layout and technical programming language
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Teamwork
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- Uses analytical processes to decide on a course of action, establishing criteria for deciding between options, and seeking input and advice from others before acting
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Planning and organising
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- Operates from a broad conceptual plan, developing the operational detail in stages, regularly reviewing priorities and performance during implementation, and identifying and addressing issues
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Problem solving
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- Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria
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Self-management
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- Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences, and consider implementation issues and contingencies
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Technology
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- Experiments with the possibilities of new systems, devices, and applications before conducting a more sophisticated analysis of benefits, costs and risks
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Unit Mapping Information
Supersedes and is equivalent to ICTDBS602 Develop a knowledge management strategy.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2
Assessment requirements
Modification History
Release
|
Comments
|
Release 1
|
This version first released with ICT Information and Communications Technology Training Package Version 6.0.
|
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- develop a complex knowledge management strategy on at least one occasion.
In the course of the above, the candidate must:
- document processes and outcomes.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- industry standard knowledge management in contemporary organisations
- differentiated impacts of organisational culture and traditional business models
- database design concepts
- internal and external information sources
- legal, ethical and security issues relating to knowledge management
- records management principles
- required government legislation that may affect business operation, including:
- workplace health and safety (WHS) policy
- environmental issues
- equal opportunity
- industrial relations
- anti-discrimination
- organisational structures and business goals.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- industry standard equipment and materials
- industry standard software packages
- sample organisations suitable for the implementation of knowledge management
- organisational deliverables and requirements.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2