Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to develop a knowledge management strategy for an organisation. It includes analysing existing systems, determining requirements, and developing a strategy to meet those requirements.
It applies to individuals who may be managing a knowledge management team, or who are working in a senior role with line management responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Database
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Analyse existing knowledge management arrangements |
1.1 Identify existing arrangements for the capture and use of knowledge, and information, from both internal and external sources 1.2 Distinguish between arrangements for managing knowledge and information management 1.3 Analyse the importance of knowledge management concepts in the identified organisation 1.4 Evaluate the effectiveness of existing procedures and systems in meeting the needs of clients, organisational aims, objectives, and standards 1.5 Identify the improvements in the organisation's strategic use of knowledge, and prepare a cost-benefit analysis |
2. Evaluate knowledge management options |
2.1 Investigate the methods for capturing and using knowledge held by people within a business, and identify and evaluate barriers to their use 2.2 Evaluate knowledge management software and make recommendations regarding its usefulness, and likely benefit, to the organisation 2.3 Investigate incentives and reward systems to support knowledge management for their relevance to a business 2.4 Determine non-technical business requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements |
3. Develop a knowledge-management strategy |
3.1 Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge 3.2 Design business processes to support knowledge management, according to the organisation's knowledge management strategy, and budget 3.3 Plan an executive support system as part of the knowledge management strategy, to improve managerial decision-making according to organisational requirements 3.4 Cost the technology requirements for the implementation of the strategy, and include this costing in knowledge management budgeting 3.5 Design, or redesign, processes for a periodic review of knowledge management within the business in order to ensure ongoing efficiency and effectiveness 3.6 Ensure that the knowledge management strategy meets the organisational requirements identified in its overall business plan, and knowledge management strategy |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1-1.5, 2.1-2.4, 3.1, 3.2 |
|
Writing |
1.5, 2.2, 3.1 |
|
Oral Communication |
1.1, 1.3, 1.4, 2.1-2.4, 3.1, 3.4 |
|
Numeracy |
1.5, 3.4 |
|
Get the work done |
All |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTDBS602 Develop a knowledge management strategy |
ICADBS602A Develop a knowledge management strategy |
Updated to meet Standards for Training Packages. Minor edits to clarify intent of the performance criteria |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2