Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing knowledge management arrangements

1.1 Identify existing arrangements for the capture and use of knowledge, and information, from both internal and external sources

1.2 Distinguish between arrangements for managing knowledge and information management

1.3 Analyse the importance of knowledge management concepts in the identified organisation

1.4 Evaluate the effectiveness of existing procedures and systems in meeting the needs of clients, organisational aims, objectives, and standards

1.5 Identify the improvements in the organisation's strategic use of knowledge, and prepare a cost-benefit analysis

2. Evaluate knowledge management options

2.1 Investigate the methods for capturing and using knowledge held by people within a business, and identify and evaluate barriers to their use

2.2 Evaluate knowledge management software and make recommendations regarding its usefulness, and likely benefit, to the organisation

2.3 Investigate incentives and reward systems to support knowledge management for their relevance to a business

2.4 Determine non-technical business requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements

3. Develop a knowledge-management strategy

3.1 Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge

3.2 Design business processes to support knowledge management, according to the organisation's knowledge management strategy, and budget

3.3 Plan an executive support system as part of the knowledge management strategy, to improve managerial decision-making according to organisational requirements

3.4 Cost the technology requirements for the implementation of the strategy, and include this costing in knowledge management budgeting

3.5 Design, or redesign, processes for a periodic review of knowledge management within the business in order to ensure ongoing efficiency and effectiveness

3.6 Ensure that the knowledge management strategy meets the organisational requirements identified in its overall business plan, and knowledge management strategy

Skill 

Performance Criteria 

Description 

Reading

1.1-1.5, 2.1-2.4, 3.1, 3.2

• Interprets textual information obtained from a range of sources, and determines how this content may be applied to requirements

Writing

1.5, 2.2, 3.1

• Develops content in a manner that supports the purposes and format of the requirements using appropriate structure, layout and specialised technical language

Oral Communication

1.1, 1.3, 1.4, 2.1-2.4, 3.1, 3.4

• Uses listening, questioning and summarising techniques to identify needs, and uses specific and clear language when engaging with others

Numeracy

1.5, 3.4

• Uses mathematical formulas and calculations to perform a cost-benefit analysis

Get the work done

All

• Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences, and consider implementation issues and contingencies
• Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria
• Uses analytical processes to decide on a course of action, establishing criteria for deciding between options, and seeking input and advice from others before taking action
• Experiments with the possibilities of new systems, devices, and applications before conducting a more sophisticated analysis of benefits, costs and risks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTDBS602 Develop a knowledge management strategy

ICADBS602A Develop a knowledge management strategy

Updated to meet Standards for Training Packages.

Minor edits to clarify intent of the performance criteria

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.