Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to improve knowledge management system

1.1 Identify and document structure and operation of existing organisational knowledge management system

1.2 Determine organisational knowledge management system information requirements

1.3 Determine and document required information structure

2. Create knowledge management system improvements

2.1 Collate all required information from information repositories on the knowledge management system

2.2 Organise information according to organisational requirements

2.3 Determine and document information structure improvement plan according to organisational requirements

3. Distribute and monitor knowledge management system documentation

3.1 Distribute knowledge management system documentation to required personnel

3.2 Seek and respond to feedback from required personnel

3.3 Analyse use of knowledge management system and determine its effectiveness against organisational requirements

3.4 Implement required process improvements and confirm organisational requirements are met

3.5 Obtain final task sign off from required personnel

S KILL 

DESCRIPTION 

Oral communication

• Uses listening and questioning techniques to articulate information and requirements using detailed language

Reading

• Recognises and interprets textual information to determine client information requirements

Writing

• Prepares documentation detailing gathered information and proposed improvements using instructional language

Teamwork

• Participates in complex formal and informal conversations relevant to own role, initiating and taking the lead where appropriate in the context of gathering information and feedback from the client and staff

Planning and organising

• Takes responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others

Problem solving

• Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against the agreed criteria

Technology

• Identifies key principles and concepts underpinning the design and operation of digital systems and tools

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.