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Unit of competency details

ICTDBS505 - Monitor and improve knowledge management systems (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICTDBS501 - Monitor and improve knowledge management system 20/Jul/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 21/Jul/2020


Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 020305 Systems Analysis And Design  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 020305 Systems Analysis And Design  21/Jul/2020 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

Application

This unit describes the skills and knowledge required to create improvements to knowledge management systems, as well as distribute and monitor them.

It applies to those who are employed as database or systems administrators and are required to support and maintain existing knowledge management systems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Database

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to improve knowledge management system

1.1 Identify and document structure and operation of existing organisational knowledge management system

1.2 Determine organisational knowledge management system information requirements

1.3 Determine and document required information structure

2. Create knowledge management system improvements

2.1 Collate all required information from information repositories on the knowledge management system

2.2 Organise information according to organisational requirements

2.3 Determine and document information structure improvement plan according to organisational requirements

3. Distribute and monitor knowledge management system documentation

3.1 Distribute knowledge management system documentation to required personnel

3.2 Seek and respond to feedback from required personnel

3.3 Analyse use of knowledge management system and determine its effectiveness against organisational requirements

3.4 Implement required process improvements and confirm organisational requirements are met

3.5 Obtain final task sign off from required personnel

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

S KILL 

DESCRIPTION 

Oral communication

  • Uses listening and questioning techniques to articulate information and requirements using detailed language

Reading

  • Recognises and interprets textual information to determine client information requirements

Writing

  • Prepares documentation detailing gathered information and proposed improvements using instructional language

Teamwork

  • Participates in complex formal and informal conversations relevant to own role, initiating and taking the lead where appropriate in the context of gathering information and feedback from the client and staff

Planning and organising

  • Takes responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others

Problem solving

  • Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against the agreed criteria

Technology

  • Identifies key principles and concepts underpinning the design and operation of digital systems and tools

Unit Mapping Information

Supersedes and is equivalent to ICTDBS501 Monitor and improve knowledge management system.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • monitor and implement at least three improvements to an existing knowledge management system.

In the course of the above, the candidate must:

  • define success metrics
  • track, document and define improvements made.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • practices for information management within an organisation
  • information sources available within an organisation
  • industry standard knowledge management systems
  • database structures and their construction
  • procedures for monitoring and reviewing knowledge managements systems.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • industry software packages
  • organisational databases
  • information requirements
  • information repositories
  • industry standard knowledge management systems.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2