Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Investigate the knowledge management system

1.1 Review the structure of the existing knowledge management system, and develop an understanding of its operation

1.2 Interview the client and staff to determine information requirements

1.3 Identify frequently requested information

1.4 Create a structure for organising that information

1.5 Document the structure and forward to the appropriate person for approval

2. Create a knowledge management system

2.1 Retrieve the identified information

2.2 Organise information to follow the approved structure

2.3 Document the information structure

3. Distribute and monitor knowledge management system documentation

3.1 Distribute knowledge management system documentation to the client and staff

3.2 Gather feedback from the client and staff, and incorporate into improving systems and processes

3.3 Monitor the use of the knowledge management system to determine its effectiveness

3.4 Make changes to the knowledge management system

3.5 Make knowledge management system documentation available

3.6 Implement and monitor process improvements

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.3, 2.1, 3.2, 3.6

• Recognises and interprets textual information to determine client information requirements

Writing

1.4, 1.5, 2.2, 2.3

• Records key information resulting from data gathering, issues and prepares documentation using basic punctuation, correct spelling, clear and instructional language

Oral Communication

1.2, 1.5, 3.1, 3.2, 3.6

• Obtains information by listening and questioning, and participates in a verbal exchange using detailed and clear language to articulate and confirm requirements

Interact with others

3.1, 3.2

• Participates in complex formal and informal conversations relevant to own role, initiating and taking the lead where appropriate in the context of gathering information and feedback from the client and staff

Get the work done

All

• Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others, taking into account capabilities, efficiencies and effectiveness
• Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against the agreed criteria
• Understands key principles and concepts underpinning the design and operation of digital systems and tools

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTDBS501 Monitor and improve knowledge management system

ICADBS501A Monitor and improve knowledge management system

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.