Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to monitor and improve a knowledge management system.
It applies to individuals who are knowledge engineers required to support and maintain an existing knowledge management system.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Database
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Investigate the knowledge management system |
1.1 Review the structure of the existing knowledge management system, and develop an understanding of its operation 1.2 Interview the client and staff to determine information requirements 1.3 Identify frequently requested information 1.4 Create a structure for organising that information 1.5 Document the structure and forward to the appropriate person for approval |
2. Create a knowledge management system |
2.1 Retrieve the identified information 2.2 Organise information to follow the approved structure 2.3 Document the information structure |
3. Distribute and monitor knowledge management system documentation |
3.1 Distribute knowledge management system documentation to the client and staff 3.2 Gather feedback from the client and staff, and incorporate into improving systems and processes 3.3 Monitor the use of the knowledge management system to determine its effectiveness 3.4 Make changes to the knowledge management system 3.5 Make knowledge management system documentation available 3.6 Implement and monitor process improvements |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.3, 2.1, 3.2, 3.6 |
|
Writing |
1.4, 1.5, 2.2, 2.3 |
|
Oral Communication |
1.2, 1.5, 3.1, 3.2, 3.6 |
|
Interact with others |
3.1, 3.2 |
|
Get the work done |
All |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTDBS501 Monitor and improve knowledge management system |
ICADBS501A Monitor and improve knowledge management system |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2