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Unit of competency details

ICTDBS501 - Monitor and improve knowledge management system (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICADBS501A - Monitor and improve knowledge management systemUpdated to meet Standards for Training Packages. 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 020305 Systems Analysis And Design  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 020305 Systems Analysis And Design  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to monitor and improve a knowledge management system.

It applies to individuals who are knowledge engineers required to support and maintain an existing knowledge management system.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Database

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Investigate the knowledge management system

1.1 Review the structure of the existing knowledge management system, and develop an understanding of its operation

1.2 Interview the client and staff to determine information requirements

1.3 Identify frequently requested information

1.4 Create a structure for organising that information

1.5 Document the structure and forward to the appropriate person for approval

2. Create a knowledge management system

2.1 Retrieve the identified information

2.2 Organise information to follow the approved structure

2.3 Document the information structure

3. Distribute and monitor knowledge management system documentation

3.1 Distribute knowledge management system documentation to the client and staff

3.2 Gather feedback from the client and staff, and incorporate into improving systems and processes

3.3 Monitor the use of the knowledge management system to determine its effectiveness

3.4 Make changes to the knowledge management system

3.5 Make knowledge management system documentation available

3.6 Implement and monitor process improvements

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.3, 2.1, 3.2, 3.6

  • Recognises and interprets textual information to determine client information requirements

Writing

1.4, 1.5, 2.2, 2.3

  • Records key information resulting from data gathering, issues and prepares documentation using basic punctuation, correct spelling, clear and instructional language

Oral Communication

1.2, 1.5, 3.1, 3.2, 3.6

  • Obtains information by listening and questioning, and participates in a verbal exchange using detailed and clear language to articulate and confirm requirements

Interact with others

3.1, 3.2

  • Participates in complex formal and informal conversations relevant to own role, initiating and taking the lead where appropriate in the context of gathering information and feedback from the client and staff

Get the work done

All

  • Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others, taking into account capabilities, efficiencies and effectiveness
  • Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against the agreed criteria
  • Understands key principles and concepts underpinning the design and operation of digital systems and tools

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTDBS501 Monitor and improve knowledge management system

ICADBS501A Monitor and improve knowledge management system

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • monitor existing knowledge management systems
  • implement strategies to improve a new, or existing, knowledge management system.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline current practices for information management within an organisation
  • identify the information sources available within an organisation
  • recognise current knowledge management systems
  • explain database structures and their construction
  • outline procedures for monitoring and reviewing knowledge managements systems.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the database field of work, and include access to:

  • industry software packages
  • organisational databases
  • information requirements
  • information repositories
  • current knowledge management system(s).

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2