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Training package details

ICT02 - Telecommunications Training Package (Release 1.0)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by ICT10 - Integrated Telecommunications Training Package 21/Jul/2011
Supersedes ICT97 - Telecommunications (Superseded by ICT02) 27/Dec/2002

Releases:
ReleaseRelease dateApproval process
1.0 1.0 (this release) 08/Jan/2009

Disclaimer:
Following the establishment of the new training package development process, any references to the former Skills Service Organisations (SSOs) or Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Jobs and Skills Council (JSC) listed below.

Training Package Developer

Organisation:
Future Skills Organisation 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 ICT20102 - Certificate II in Customer ContactCertificate II in Customer ContactDeleted
 ICT20202 - Certificate II in TelecommunicationsCertificate II in TelecommunicationsDeleted
 ICT20208 - Certificate II in TelecommunicationsCertificate II in TelecommunicationsSuperseded
 ICT20302 - Certificate II in Telecommunications CablingCertificate II in Telecommunications CablingDeleted
 ICT20308 - Certificate II in Telecommunications CablingCertificate II in Telecommunications CablingSuperseded
 ICT20402 - Certificate II in Telecommunications Access NetworkCertificate II in Telecommunications Access NetworkDeleted
 ICT20408 - Certificate II in Telecommunications Access Network CablingCertificate II in Telecommunications Access Network CablingSuperseded
 ICT20508 - Certificate II in Telecommunications Digital Reception TechnologyCertificate II in Telecommunications Digital Reception TechnologySuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 ICT30102 - Certificate III in Customer ContactCertificate III in Customer ContactDeleted
 ICT30202 - Certificate III in TelecommunicationsCertificate III in TelecommunicationsDeleted
 ICT30208 - Certificate III in TelecommunicationsCertificate III in TelecommunicationsSuperseded
 ICT30302 - Certificate III in Telecommunications Cabling and Customer Premises EquipmentCertificate III in Telecommunications Cabling and Customer Premises EquipmentSuperseded
 ICT30408 - Certificate III in Telecommunications Access and Associated ServicesCertificate III in Telecommunications Access and Associated ServicesSuperseded
 ICT30508 - Certificate III in Telecommunications Digital Reception TechnologyCertificate III in Telecommunications Digital Reception TechnologySuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 ICT40102 - Certificate IV in Customer ContactCertificate IV in Customer ContactDeleted
 ICT40202 - Certificate IV in Telecommunications EngineeringCertificate IV in Telecommunications EngineeringDeleted
 ICT40208 - Certificate IV in Telecommunications EngineeringCertificate IV in Telecommunications EngineeringSuperseded
 ICT40302 - Certificate IV in Telecommunications Computer SystemsCertificate IV in Telecommunications Computer SystemsSuperseded
 ICT40402 - Certificate IV in Telecommunications Network PlanningCertificate IV in Telecommunications Network PlanningDeleted
 ICT40408 - Certificate IV in Telecommunications Network PlanningCertificate IV in Telecommunications Network PlanningSuperseded
 ICT40508 - Certificate IV in Telecommunications NetworksCertificate IV in Telecommunications NetworksSuperseded
 ICT40608 - Certificate IV in Telecommunications Computer Telephony IntegrationCertificate IV in Telecommunications Computer Telephony IntegrationSuperseded
 ICT40708 - Certificate IV in Telecommunications Radio CommunicationsCertificate IV in Telecommunications Radio CommunicationsSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 ICT50102 - Diploma of Customer Contact LeadershipDiploma of Customer Contact LeadershipDeleted
 ICT50202 - Diploma of Telecommunications EngineeringDiploma of Telecommunications EngineeringSuperseded
 ICT50302 - Diploma of Telecommunications Computer SystemsDiploma of Telecommunications Computer SystemsSuperseded
 ICT50402 - Diploma of Telecommunications PhotonicsDiploma of Telecommunications PhotonicsSuperseded
 ICT50508 - Diploma of Telecommunications NetworksDiploma of Telecommunications NetworksSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Advanced Diploma'Qualification Level: Advanced Diploma

 ICT60102 - Advanced Diploma of Customer Contact ManagementAdvanced Diploma of Customer Contact ManagementDeleted
 ICT60202 - Advanced Diploma of Telecommunications EngineeringAdvanced Diploma of Telecommunications EngineeringSuperseded
 ICT60302 - Advanced Diploma of Telecommunications Computer SystemsAdvanced Diploma of Telecommunications Computer SystemsSuperseded
 ICT60408 - Advanced Diploma of Telecommunications NetworksAdvanced Diploma of Telecommunications NetworksSuperseded

Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
ICAITB070A - Create code for applicationsCreate code for applicationsDeleted
ICTCC100A - Follow Occupational Health and Safety policy and proceduresFollow Occupational Health and Safety policy and proceduresDeleted
ICTCC101A - Communicate effectively in a customer contact centreCommunicate effectively in a customer contact centreDeleted
ICTCC110A - Work effectively in a contact centre environmentWork effectively in a contact centre environmentDeleted
ICTCC111A - Respond to inbound customer contactRespond to inbound customer contactDeleted
ICTCC112A - Conduct outbound contact operationsConduct outbound contact operationsDeleted
ICTCC120A - Use basic computer technologyUse basic computer technologyDeleted
ICTCC121A - Use an enterprise information systemUse an enterprise information systemDeleted
ICTCC130A - Provide quality customer serviceProvide quality customer serviceDeleted
ICTCC231A - Fulfil customer requestsFulfil customer requestsDeleted
ICTCC241A - Process salesProcess salesDeleted
ICTCC251A - Receive and action customers fault reportsReceive and action customers fault reportsDeleted
ICTCC252A - Resolve customer complaintsResolve customer complaintsDeleted
ICTCC260A - Process low risk credit applicationsProcess low risk credit applicationsDeleted
ICTCC261A - Process basic customer account enquiriesProcess basic customer account enquiriesDeleted
ICTCC270A - Conduct data collectionConduct data collectionDeleted
ICTCC300A - Organise work priorities and developmentOrganise work priorities and developmentDeleted
ICTCC301A - Manage workplace relationships in a contact centreManage workplace relationships in a contact centreDeleted
ICTCC320A - Use multiple information systemsUse multiple information systemsDeleted
ICTCC330A - Manage customer relationshipsManage customer relationshipsDeleted
ICTCC331A - Deploy customer service field staffDeploy customer service field staffDeleted
ICTCC340A - Conduct a telemarketing campaignConduct a telemarketing campaignDeleted
ICTCC341A - Provide sales solutions to customersProvide sales solutions to customersDeleted
ICTCC351A - Negotiate with customers on major faultsNegotiate with customers on major faultsDeleted
ICTCC352A - Resolve complex customer complaintsResolve complex customer complaintsDeleted
ICTCC360A - Process high risk credit applicationsProcess high risk credit applicationsDeleted
ICTCC361A - Process complex accounts, service severance and defaultsProcess complex accounts, service severance and defaultsDeleted
ICTCC410A - Lead operations in a contact centreLead operations in a contact centreDeleted
ICTCC411A - Monitor safety in a contact centreMonitor safety in a contact centreDeleted
ICTCC412A - Implement continuous improvement in a contact centreImplement continuous improvement in a contact centreDeleted
ICTCC413A - Lead innovation and change in a customer contact centreLead innovation and change in a customer contact centreDeleted
ICTCC420A - Administer customer contact telecommunications technologyAdminister customer contact telecommunications technologyDeleted
ICTCC431A - Implement customer service strategies in a contact centreImplement customer service strategies in a contact centreDeleted
ICTCC470A - Implement information systems in a contact centreImplement information systems in a contact centreDeleted
ICTCC471A - Acquire product or service knowledgeAcquire product or service knowledgeDeleted
ICTCC472A - Gather, collate and record informationGather, collate and record informationDeleted
ICTCC473A - Analyse informationAnalyse informationDeleted
ICTCC480A - Provide leadership in a contact centreProvide leadership in a contact centreDeleted
ICTCC481A - Lead teams in a contact centreLead teams in a contact centreDeleted
ICTCC482A - Develop teams and individuals in a contact centreDevelop teams and individuals in a contact centreDeleted
ICTCC610A - Optimise customer contact operationsOptimise customer contact operationsDeleted
ICTCC611A - Manage customer contact information systemsManage customer contact information systemsDeleted
ICTCC620A - Configure and optimise customer contact technologyConfigure and optimise customer contact technologyDeleted
ICTCC621A - Design and launch new customer contact facilitiesDesign and launch new customer contact facilitiesDeleted
ICTCC630A - Develop and maintain a service level strategyDevelop and maintain a service level strategyDeleted
ICTCC640A - Develop and maintain a customer contact marketing strategyDevelop and maintain a customer contact marketing strategyDeleted
ICTCC641A - Campaign design and fulfilmentCampaign design and fulfilmentDeleted
ICTCC670A - Forecast and plan using call traffic information analysisForecast and plan using call traffic information analysisDeleted
ICTCC680A - Manage customer contact centre staffingManage customer contact centre staffingDeleted
ICTCC681A - Manage customer contact operational costsManage customer contact operational costsDeleted
ICTCC682A - Develop a contact centre business planDevelop a contact centre business planDeleted
ICTCC683A - Strategic integration of customer contact operationsStrategic integration of customer contact operationsDeleted
ICTCC684A - Conduct a contact centre auditConduct a contact centre auditDeleted
ICTTC001C - Identify requirements for customers telecommunications equipmentIdentify requirements for customers telecommunications equipmentDeleted
ICTTC001D - Identify requirements for customer's telecommunications equipmentIdentify requirements for customer's telecommunications equipmentSuperseded
ICTTC002C - Prepare design drawings and specification for cable installationPrepare design drawings and specification for cable installationDeleted
ICTTC002D - Prepare design drawings and specification for a cable installationPrepare design drawings and specification for a cable installationSuperseded
ICTTC003C - Estimate and quote for customer equipment installationEstimate and quote for customer equipment installationDeleted
ICTTC003D - Estimate and quote for customer equipment installationEstimate and quote for customer equipment installationSuperseded
ICTTC004C - Schedule and supply cabling installationSchedule and supply cabling installationDeleted
ICTTC004D - Schedule and supply cabling installationSchedule and supply cabling installationSuperseded
ICTTC005C - Install cable support systemsInstall cable support systemsDeleted
ICTTC005D - Install cable support systemsInstall cable support systemsSuperseded
ICTTC006C - Place and secure cablePlace and secure cableDeleted
ICTTC006D - Place and secure cablePlace and secure cableSuperseded
ICTTC008C - Terminate metallic conductor cableTerminate metallic conductor cableDeleted
ICTTC008D - Terminate metallic conductor cableTerminate metallic conductor cableSuperseded
ICTTC009C - Terminate / splice structured cabling and certify installationTerminate / splice structured cabling and certify installationDeleted
ICTTC009D - Place, secure and terminate structured cabling and certify installationPlace, secure and terminate structured cabling and certify installationSuperseded
ICTTC010C - Place, secure and terminate optical fibre cablePlace, secure and terminate optical fibre cableDeleted
ICTTC010D - Place, secure and terminate customer premises optical fibre cablePlace, secure and terminate customer premises optical fibre cableSuperseded
ICTTC011C - Place, secure and terminate co-axial cablePlace, secure and terminate co-axial cableDeleted
ICTTC011D - Place, secure and terminate coaxial cablePlace, secure and terminate coaxial cableSuperseded
ICTTC012C - Install functional and protective telecommunications earthing systemInstall functional and protective telecommunications earthing systemDeleted
ICTTC012D - Install functional and protective telecommunications earthing systemInstall functional and protective telecommunications earthing systemSuperseded
ICTTC013C - Perform an accurate cable system testPerform an accurate cable system testDeleted
ICTTC013D - Perform an accurate customer premises cable and system testPerform an accurate customer premises cable and system testSuperseded
ICTTC014C - Handover systems and equipmentHandover systems and equipmentDeleted
ICTTC014D - Hand over systems and equipmentHand over systems and equipmentSuperseded
ICTTC015C - Locate and identify cable system faultsLocate and identify cable system faultsDeleted
ICTTC015D - Locate and identify cable system faultsLocate and identify cable system faultsSuperseded
ICTTC016C - Joint copper cableJoint copper cableDeleted
ICTTC016D - Joint metallic conductor cable on customer premisesJoint metallic conductor cable on customer premisesSuperseded
ICTTC017C - Alter services to existing cable systemAlter services to existing cable systemDeleted
ICTTC017D - Alter services to existing cable systemAlter services to existing cable systemSuperseded
ICTTC018C - Install underground enclosures and pipe/conduitInstall underground enclosures and pipe/conduitDeleted
ICTTC018D - Install underground enclosures and pipe/conduitInstall underground enclosures and pipe/conduitSuperseded
ICTTC019C - Install underground cableInstall underground cableDeleted
ICTTC019D - Install underground cableInstall underground cableSuperseded
ICTTC020C - Construct aerial cable supportsConstruct aerial cable supportsDeleted
ICTTC020D - Construct aerial cable supportsConstruct aerial cable supportsSuperseded
ICTTC021C - Install aerial cableInstall aerial cableDeleted
ICTTC021D - Install aerial cableInstall aerial cableSuperseded
ICTTC022C - Organise and monitor cabling to ensure compliance with regulatory and industry standardsOrganise and monitor cabling to ensure compliance with regulatory and industry standardsDeleted
ICTTC022D - Organise and monitor cabling to ensure compliance with regulatory and industry standardsOrganise and monitor cabling to ensure compliance with regulatory and industry standardsSuperseded
ICTTC023C - Supervise cabling projectSupervise cabling projectDeleted
ICTTC023D - Supervise cabling projectSupervise cabling projectSuperseded
ICTTC024C - Provide high level consultancy and technical support in the CPE sectorProvide high level consultancy and technical support in the CPE sectorDeleted
ICTTC024D - Provide high level consultancy and technical support in the CPE sectorProvide high level consultancy and technical support in the CPE sectorSuperseded
ICTTC025C - Develop and deliver training associated with new and/or modified productsDevelop and deliver training associated with new and/or modified productsDeleted
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