Training package details

ICT02 - Telecommunications Training Package (Release 1.0)

Summary

Releases:
ReleaseStatusRelease dateApproval process
1.0 1.0 (this release)Current 08/Jan/2009

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by ICT10 - Integrated Telecommunications Training Package 21/Jul/2011
Supersedes ICT97 - Telecommunications (Superseded by ICT02) 27/Dec/2002

Disclaimer:
Following the establishment of the new training package development process, any references to the former Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Skills Service Organisation listed below.

Training Package Developer

Organisation:
PwC’s Skills for Australia 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 ICT20408 - Certificate II in Telecommunications Access Network CablingCertificate II in Telecommunications Access Network Cabling Superseded
 ICT20508 - Certificate II in Telecommunications Digital Reception TechnologyCertificate II in Telecommunications Digital Reception Technology Superseded
 ICT20208 - Certificate II in TelecommunicationsCertificate II in Telecommunications Superseded
 ICT20308 - Certificate II in Telecommunications CablingCertificate II in Telecommunications Cabling Superseded
 ICT20102 - Certificate II in Customer ContactCertificate II in Customer Contact Deleted
 ICT20402 - Certificate II in Telecommunications Access NetworkCertificate II in Telecommunications Access Network Deleted
 ICT20202 - Certificate II in TelecommunicationsCertificate II in Telecommunications Deleted
 ICT20302 - Certificate II in Telecommunications CablingCertificate II in Telecommunications Cabling Deleted

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 ICT30408 - Certificate III in Telecommunications Access and Associated ServicesCertificate III in Telecommunications Access and Associated Services Superseded
 ICT30208 - Certificate III in TelecommunicationsCertificate III in Telecommunications Superseded
 ICT30302 - Certificate III in Telecommunications Cabling and Customer Premises EquipmentCertificate III in Telecommunications Cabling and Customer Premises Equipment Superseded
 ICT30202 - Certificate III in TelecommunicationsCertificate III in Telecommunications Deleted
 ICT30508 - Certificate III in Telecommunications Digital Reception TechnologyCertificate III in Telecommunications Digital Reception Technology Superseded
 ICT30102 - Certificate III in Customer ContactCertificate III in Customer Contact Deleted

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 ICT40402 - Certificate IV in Telecommunications Network PlanningCertificate IV in Telecommunications Network Planning Deleted
 ICT40608 - Certificate IV in Telecommunications Computer Telephony IntegrationCertificate IV in Telecommunications Computer Telephony Integration Superseded
 ICT40202 - Certificate IV in Telecommunications EngineeringCertificate IV in Telecommunications Engineering Deleted
 ICT40408 - Certificate IV in Telecommunications Network PlanningCertificate IV in Telecommunications Network Planning Superseded
 ICT40708 - Certificate IV in Telecommunications Radio CommunicationsCertificate IV in Telecommunications Radio Communications Superseded
 ICT40508 - Certificate IV in Telecommunications NetworksCertificate IV in Telecommunications Networks Superseded
 ICT40208 - Certificate IV in Telecommunications EngineeringCertificate IV in Telecommunications Engineering Superseded
 ICT40102 - Certificate IV in Customer ContactCertificate IV in Customer Contact Deleted
 ICT40302 - Certificate IV in Telecommunications Computer SystemsCertificate IV in Telecommunications Computer Systems Superseded

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 ICT50302 - Diploma of Telecommunications Computer SystemsDiploma of Telecommunications Computer Systems Superseded
 ICT50508 - Diploma of Telecommunications NetworksDiploma of Telecommunications Networks Superseded
 ICT50402 - Diploma of Telecommunications PhotonicsDiploma of Telecommunications Photonics Superseded
 ICT50102 - Diploma of Customer Contact LeadershipDiploma of Customer Contact Leadership Deleted
 ICT50202 - Diploma of Telecommunications EngineeringDiploma of Telecommunications Engineering Superseded

Toggle visibility of information in grouping for 'Qualification Level: Advanced Diploma'Qualification Level: Advanced Diploma

 ICT60202 - Advanced Diploma of Telecommunications EngineeringAdvanced Diploma of Telecommunications Engineering Superseded
 ICT60408 - Advanced Diploma of Telecommunications NetworksAdvanced Diploma of Telecommunications Networks Superseded
 ICT60302 - Advanced Diploma of Telecommunications Computer SystemsAdvanced Diploma of Telecommunications Computer Systems Superseded
 ICT60102 - Advanced Diploma of Customer Contact ManagementAdvanced Diploma of Customer Contact Management Deleted

Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleSort Table listing the units of competency related to this training package. by the Title columnUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
ICAITB070A - Create code for applicationsCreate code for applications Deleted
ICTCC100A - Follow Occupational Health and Safety policy and proceduresFollow Occupational Health and Safety policy and procedures Deleted
ICTCC101A - Communicate effectively in a customer contact centreCommunicate effectively in a customer contact centre Deleted
ICTCC110A - Work effectively in a contact centre environmentWork effectively in a contact centre environment Deleted
ICTCC111A - Respond to inbound customer contactRespond to inbound customer contact Deleted
ICTCC112A - Conduct outbound contact operationsConduct outbound contact operations Deleted
ICTCC120A - Use basic computer technologyUse basic computer technology Deleted
ICTCC121A - Use an enterprise information systemUse an enterprise information system Deleted
ICTCC130A - Provide quality customer serviceProvide quality customer service Deleted
ICTCC231A - Fulfil customer requestsFulfil customer requests Deleted
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