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Training package details

ICT02 - Telecommunications Training Package (Release 1.0)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by ICT10 - Integrated Telecommunications Training Package 21/Jul/2011
Supersedes ICT97 - Telecommunications (Superseded by ICT02) 27/Dec/2002

Release Status:
Current
Releases:
ReleaseRelease dateApproval process
1.0 1.0 (this release) 08/Jan/2009

Disclaimer:
Following the establishment of the new training package development process, any references to the former Industry Skills Councils (ISCs) found in the content of this training package or its components should be referred to the Skills Service Organisation listed below.

Training Package Developer

Organisation:
PwC’s Skills for Australia 

Qualifications

 CodeTitleUsageRelease

Toggle visibility of information in grouping for 'Qualification Level: Certificate II'Qualification Level: Certificate II

 ICT20102 - Certificate II in Customer ContactCertificate II in Customer ContactDeleted
 ICT20202 - Certificate II in TelecommunicationsCertificate II in TelecommunicationsDeleted
 ICT20208 - Certificate II in TelecommunicationsCertificate II in TelecommunicationsSuperseded
 ICT20302 - Certificate II in Telecommunications CablingCertificate II in Telecommunications CablingDeleted
 ICT20308 - Certificate II in Telecommunications CablingCertificate II in Telecommunications CablingSuperseded
 ICT20402 - Certificate II in Telecommunications Access NetworkCertificate II in Telecommunications Access NetworkDeleted
 ICT20408 - Certificate II in Telecommunications Access Network CablingCertificate II in Telecommunications Access Network CablingSuperseded
 ICT20508 - Certificate II in Telecommunications Digital Reception TechnologyCertificate II in Telecommunications Digital Reception TechnologySuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate III'Qualification Level: Certificate III

 ICT30102 - Certificate III in Customer ContactCertificate III in Customer ContactDeleted
 ICT30202 - Certificate III in TelecommunicationsCertificate III in TelecommunicationsDeleted
 ICT30208 - Certificate III in TelecommunicationsCertificate III in TelecommunicationsSuperseded
 ICT30302 - Certificate III in Telecommunications Cabling and Customer Premises EquipmentCertificate III in Telecommunications Cabling and Customer Premises EquipmentSuperseded
 ICT30408 - Certificate III in Telecommunications Access and Associated ServicesCertificate III in Telecommunications Access and Associated ServicesSuperseded
 ICT30508 - Certificate III in Telecommunications Digital Reception TechnologyCertificate III in Telecommunications Digital Reception TechnologySuperseded

Toggle visibility of information in grouping for 'Qualification Level: Certificate IV'Qualification Level: Certificate IV

 ICT40102 - Certificate IV in Customer ContactCertificate IV in Customer ContactDeleted
 ICT40202 - Certificate IV in Telecommunications EngineeringCertificate IV in Telecommunications EngineeringDeleted
 ICT40208 - Certificate IV in Telecommunications EngineeringCertificate IV in Telecommunications EngineeringSuperseded
 ICT40302 - Certificate IV in Telecommunications Computer SystemsCertificate IV in Telecommunications Computer SystemsSuperseded
 ICT40402 - Certificate IV in Telecommunications Network PlanningCertificate IV in Telecommunications Network PlanningDeleted
 ICT40408 - Certificate IV in Telecommunications Network PlanningCertificate IV in Telecommunications Network PlanningSuperseded
 ICT40508 - Certificate IV in Telecommunications NetworksCertificate IV in Telecommunications NetworksSuperseded
 ICT40608 - Certificate IV in Telecommunications Computer Telephony IntegrationCertificate IV in Telecommunications Computer Telephony IntegrationSuperseded
 ICT40708 - Certificate IV in Telecommunications Radio CommunicationsCertificate IV in Telecommunications Radio CommunicationsSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Diploma'Qualification Level: Diploma

 ICT50102 - Diploma of Customer Contact LeadershipDiploma of Customer Contact LeadershipDeleted
 ICT50202 - Diploma of Telecommunications EngineeringDiploma of Telecommunications EngineeringSuperseded
 ICT50302 - Diploma of Telecommunications Computer SystemsDiploma of Telecommunications Computer SystemsSuperseded
 ICT50402 - Diploma of Telecommunications PhotonicsDiploma of Telecommunications PhotonicsSuperseded
 ICT50508 - Diploma of Telecommunications NetworksDiploma of Telecommunications NetworksSuperseded

Toggle visibility of information in grouping for 'Qualification Level: Advanced Diploma'Qualification Level: Advanced Diploma

 ICT60102 - Advanced Diploma of Customer Contact ManagementAdvanced Diploma of Customer Contact ManagementDeleted
 ICT60202 - Advanced Diploma of Telecommunications EngineeringAdvanced Diploma of Telecommunications EngineeringSuperseded
 ICT60302 - Advanced Diploma of Telecommunications Computer SystemsAdvanced Diploma of Telecommunications Computer SystemsSuperseded
 ICT60408 - Advanced Diploma of Telecommunications NetworksAdvanced Diploma of Telecommunications NetworksSuperseded

Units of competency

CodeSort Table listing the units of competency related to this training package. by the Code columnTitleUsageReleaseSort Table listing the units of competency related to this training package. by the Release column
ICAITB070A - Create code for applicationsCreate code for applicationsDeleted
ICTCC100A - Follow Occupational Health and Safety policy and proceduresFollow Occupational Health and Safety policy and proceduresDeleted
ICTCC101A - Communicate effectively in a customer contact centreCommunicate effectively in a customer contact centreDeleted
ICTCC110A - Work effectively in a contact centre environmentWork effectively in a contact centre environmentDeleted
ICTCC111A - Respond to inbound customer contactRespond to inbound customer contactDeleted
ICTCC112A - Conduct outbound contact operationsConduct outbound contact operationsDeleted
ICTCC120A - Use basic computer technologyUse basic computer technologyDeleted
ICTCC121A - Use an enterprise information systemUse an enterprise information systemDeleted
ICTCC130A - Provide quality customer serviceProvide quality customer serviceDeleted
ICTCC231A - Fulfil customer requestsFulfil customer requestsDeleted
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