Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICP Printing and Graphic Arts Training Package Version 4.0. |
Application
This unit describes the skills and knowledge required to participate in effective workplace written and spoken communication.
It applies to individuals who perform a range of mainly routine tasks using limited practical skills and fundamental knowledge in a defined context. Individuals demonstrate oral and written communication skills when interacting with colleagues and clients. They generally work under direct supervision.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Support
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare for workplace communication |
1.1 Identify audience and purpose of workplace communication 1.2 Select method of communication to convey information 1.3 Plan content of communication according to required outcomes |
2. Undertake routine workplace communication |
2.1 Make queries to required personnel regarding work processes 2.2 Locate and store information according to required workplace procedures 2.3 Complete required workplace documentation 2.4 Convey views in job related presentations |
3. Participate in group workplace communication |
3.1 Interact with others in a professional and supportive manner 3.2 Participate in group discussion and contribute to an agreed goal according to workplace meeting procedures 3.3 Follow and confirm group decisions |
4. Interact with clients |
4.1 Communicate with internal and external clients about simple routine matters 4.2 Use required forms of greeting, identification and address according to enterprise protocols 4.3 Clarify, query and note needs of the client as required 4.4 Follow referral processes to establish contact between client and required personnel 4.5 Exercise discretion and confidentiality according to enterprise procedures 4.6 Take required follow-up steps according to enterprise customer service practices |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
Skill |
Description |
Reading |
|
Writing |
|
Oral Communication |
|
Self-management |
|
Teamwork |
|
Planning and Organising |
|
Unit Mapping Information
Supersedes and is equivalent to ICPSUP262 Communicate in the workplace.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a74b7a0f-a253-47e3-8be0-5d426e24131d