Unit of competency details

ICPSUP262 - Communicate in the workplace (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 26/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICPSU262C - Communicate in the workplaceUpdated to meet Standards for Training Packages 25/Mar/2015


Training packages that include this unit

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
ICP50115 - Diploma of Printing and Graphic ArtsDiploma of Printing and Graphic Arts 1-3 
ICP40515 - Certificate IV in Printing and Graphic Arts (Mail House)Certificate IV in Printing and Graphic Arts (Mail House) 1-2 
ICP40115 - Certificate IV in Printing and Graphic ArtsCertificate IV in Printing and Graphic Arts 1-2 
ICP31415 - Certificate III in Print CommunicationsCertificate III in Print Communications 1-2 
ICP31315 - Certificate III in Print ManufacturingCertificate III in Print Manufacturing 1-2 
ICP31215 - Certificate III in PrintingCertificate III in Printing 1-2 
ICP31115 - Certificate III in Printing and Graphic Arts (Ink Manufacture)Certificate III in Printing and Graphic Arts (Ink Manufacture) 
ICP31015 - Certificate III in Printing and Graphic Arts (Mail House)Certificate III in Printing and Graphic Arts (Mail House) 
ICP30915 - Certificate III in Printing and Graphic Arts (Cartons and Corrugating)Certificate III in Printing and Graphic Arts (Cartons and Corrugating) 
ICP30815 - Certificate III in Printing and Graphic Arts (Sacks and Bags)Certificate III in Printing and Graphic Arts (Sacks and Bags) 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICP Printing and Graphic Arts Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to participate in clear and logical workplace communication, including both written and spoken communication.

It applies to individuals who perform a range of mainly routine tasks in various sectors of the printing and graphic arts industry, using limited practical skills and fundamental knowledge in a defined context. They generally work under direct supervision.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Support

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Convey and handle information

1.1 Gather, record and convey simple and routine information in a workplace related context

1.2 Personal interaction is conducted in a courteous manner in the workplace context

1.3 Queries are made clearly and concisely in a workplace context

1.4 Procedures for location and storage of information are employed, and the particular workplace practices are adhered to

1.5 Information is organised clearly, concisely and logically, and complies with workplace practices

1.6 Workplace documents are completed clearly and accurately within a specified time

1.7 Time is used efficiently in a workplace context

2. Give and follow simple routine instructions

2.1 Safe work practices are incorporated in instructions

2.2 Instructions are accurate, clear, concise and comprehensive, and are consistent with the skills of the receiver

2.3 Appropriate methods of instruction are selected

2.4 Interaction with others is efficient, effective, responsive, courteous and supportive

2.5 Prescribed sequences are adhered to in a workplace related context

2.6 Routine checking of own and others performance is exercised

2.7 Task is carried out in a workplace related context

3. Participate in small informal work groups

3.1 Interaction is supportive, efficient, effective and courteous

3.2 Participation in discussions takes place in a workplace related context

3.3 Contributions are constructive in terms of the goal

3.4 Group decisions are understood and confirmed

4. Interact with clients

4.1 Interaction with clients within, and external to, an organisation about simple routine matters

4.2 Interaction is consistent with the needs of organisation, and organisation is presented in a positive and client-centred way

4.3 Correct forms of greeting, identification and address are used according to enterprise practices

4.4 Needs of the client are clarified and noted where appropriate

4.5 Referral processes are followed to establish contact between client and appropriate personnel

4.6 Discretion and confidentiality are exercised where appropriate

4.7 Appropriate follow-up steps are taken according to enterprise customer service practices

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1

  • Recognises text within job specifications and follows written instructions

Writing

1.1, 1.3, 1.5, 1.6, 2.1-2.3, 3.4, 4.3, 4.4

  • Records numerical and key information related to outcomes of the job

Oral Communication

1.1-1.3, 2.2-2.4, 3.1-3.4, 4.1, 4.3

  • Uses vocabulary relevant to role and context to convey or clarify information

Navigate the world of work

1.4, 1.5, 2.1, 2.6, 4.3, 4.6, 4.7

  • Takes personal responsibility for adherence to legal, ethical and regulatory requirements
  • Follows organisational policies and procedures

Interact with others

1.2, 2.4, 3.1, 4.1-4.7

  • Uses appropriate protocols and conventions when communicating with clients
  • Establishes connections with a number of people in immediate work context, using some accepted practices for building rapport
  • Seeks to cooperate with others to achieve results in immediate work context
  • Adapts personal communication style to build a positive working relationship and show respect for opinions, values and particular needs of others

Get the work done

1.1, 1.4, 1.7, 2.3, 2.5

  • Plans routine tasks with familiar goals and outcomes, taking some responsibility for decisions regarding sequencing and timing

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICPSUP262 Communicate in the workplace

ICPSU262C Communicate in the workplace

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a74b7a0f-a253-47e3-8be0-5d426e24131d

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICP Printing and Graphic Arts Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • gather, record, convey, organise and store simple written documents logically and in accordance with workplace requirements
  • complete workplace documents clearly, accurately and within required timelines
  • provide and follow simple verbal and non-verbal instructions, taking into account safe work practices
  • use relevant industry terminology in verbal and written interactions
  • communicate with colleagues in a manner suitable to the work environment
  • interact with clients about simple matters according to enterprise practices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline why grammar, spelling, diction and pronunciation are important in workplace communications
  • explain the requirements for locating and storing workplace information
  • outline the enterprise customer services practices
  • summarise the workplace documents that can provide assistance with task requirements.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Support field of work and include access to special purpose tools, equipment and materials.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=a74b7a0f-a253-47e3-8be0-5d426e24131d

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