Unit of competency details

ICPCF203C - Collate and insert mail manually (Release 1)


Usage recommendation:
Is superseded by and equivalent to ICPCBF203 - Collate and insert mail manuallyUpdated to meet Standards for Training Packages 25/Mar/2015
Supersedes and is equivalent to ICPCF203B - Collate and insert mail manuallyNo change 04/Jul/2010

ReleaseRelease date
1 1 (this release) 05/Jul/2010


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 089901 Purchasing, Warehousing And Distribution  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 089901 Purchasing, Warehousing And Distribution  05/Jul/2010 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to manually collate and insert mail documents.

Application of the Unit

Application of the unit 

This unit requires the individual to collate and insert mail. It involves known routines and procedures with some accountability for the quality of outcomes. It may involve some complex or non-routine activities involving individual responsibility or autonomy and/or collaboration with others as part of a group or team.

Licensing/Regulatory Information

Not applicable.


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Collate inserts

1.1. All inserts required for the job are checked and confirmed against job specifications

1.2. Inserts are arranged in a manner that makes manual collation as easy and safe as possible

1.3. Collated inserts are correct and in sequence

2. Match inserts

2.1. Collated data is correctly matched  to addressee

2.2. Address information is verified as accurate

2.3. Bar code information is checked for correct sequence of addressees to collated information where relevant

2.4. Any discrepancies are reported to the supervisor

3. Reconcile output

3.1. The total number of throughputs matches the job specifications

3.2. The destination delivery unit rate matches the job specifications

3.3. An information matching trail is documented

3.4. Correct procedures for the control of materials  are followed

3.5. Any discrepancies are reported to the supervisor

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • basic materials handling and use of technology skills
  • OHS in relation to lifting and shifting stock
  • literacy skills to read job specifications and document an information matching trail
  • basic numeracy skills to reconcile mail
  • effective communication with colleagues and supervisors
  • teamwork with colleagues and supervisors to maintain the production process
  • identifying problems and faults and developing solutions
  • planning and organising to ensure that materials are in the correct order and collated correctly
  • reconciling mail and inserts at critical points in the process

Required knowledge 

  • waste disposal procedures

Evidence Guide


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • manually collate and insert mail documents according to job specifications and within the production timeframe
  • the individual will be able to manually collate and insert mail documents and reconcile the job. The individual will complete two full jobs.

Context of and specific resources for assessment 

Assessment must ensure:

  • assessment may take place on the job, off the job or a combination of both of these
  • off the job assessment must be undertaken in a closely simulated workplace environment.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Matched /matching  may include:

  • the process of keeping together a unique insert to the addressee that goes with at least one other unique insert in the same package, or a unique insert to the addressee that goes with the address information located on the outside of the package.

Control of materials  may include:

  • includes spoils, depleted stock, oversupplies and undersupplies.

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Converting, Binding and Finishing

Co-requisite units

Co-requisite units