Modification History
Version |
Comments |
ICASAS304A |
This version first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to implement components of systems backup, restore, security and licensing in a stand-alone or client server environment.
Application of the Unit
Frontline technical support personnel apply the skills and knowledge in this unit, and generally work under limited supervision with experienced IT support staff.
Support personnel at this level use known routines and procedures where some discretion and judgement are required, and provide technical advice and some leadership in resolution of specified problems. More complex or non-routine activities involving individual responsibility may be performed as part of a group or team and the role may involve some responsibility for others.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Element |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1. Record security access |
1.1 Obtain client access requirements and clearance levels according to organisational requirements 1.2 Issue computer or network user account and password details to client 1.3 Provide security documentation and access to client 1.4 Record user account and security access details to maintain system integrity and assist later auditing |
2. Record software licences |
2.1 Determine what licensed software is used within the organisation 2.2 Maintain records of licence number and location 2.3 Check personal computers and network for illegal software 2.3 Report illegal software to appropriate person |
3. Carry out system backup |
3.1 Create or review organisational backup schedule 3.2 Complete file backups according to schedule 3.3 Label and store backups according to organisational requirements 3.4 Maintain record of backups |
4. Restore system backup |
4.1 Determine and test restore procedures according to organisational guidelines 4.2 Complete a restore under supervision of an appropriate person 4.3 Record completed restore according to organisational guidelines |
5. Apply security access controls |
5.1 Document security access as per clearance guidelines set by management 5.2 Maintain a security access register in line with organisational guidelines to record which client or groups have access to which resources 5.3 Identify the security controls on the file system provided by the operating system 5.4 Apply effective access control on files and directories |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- literacy skills to:
- interpret user manuals, technical documentation and help functions
- maintain inventory records
- record software licence records
- communication skills to:
- communicate with peers and supervisors
- present and explain information
- seek assistance and expert advice
- planning and organisational skills to plan and develop a backup and restore strategy
- technical skills to:
- configure user account and security access details
- identify unlicensed software
- record user account and security access details.
Required knowledge
- backup procedures
- operating systems used by the organisation
- organisational security procedures
- organisational standards to:
- carry out backup and restore operations
- label and store backups
- selection, functions and features of appropriate diagnostic tools
- software copyright responsibilities
- system's current functionality.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: |
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Organisational requirements may include: |
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Documentation may follow: |
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Software may include: |
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Records may include: |
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Appropriate person may include: |
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Organisational guidelines may include: |
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Operating systems may include: |
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Unit Sector(s)
Systems administration and support