Modification History
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Release |
Comments |
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Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to maintain the operation of basic computer hardware and peripherals, including the replacement of consumables.
Application of the Unit
This unit applies to technical support personnel who are required to maintain basic hardware equipment and associated consumables in a small or large office environment. The effective operation and maintenance of computing and peripheral equipment are key components of any information and communications technology (ICT) environment. Personnel undertaking this unit may work under direct supervision or with limited responsibility.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Element |
Performance Criteria |
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1. Clean equipment |
1.1 Access and verify cleaning supplies for usability on the selected equipment 1.2 Record maintenance actions undertaken according to organisational procedures 1.3 Clean equipment according to manufacturer specifications and organisational manuals 1.4 Ensure basic OHS principles and guidelines are followed |
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2. Replace and maintain consumables and supplies |
2.1 Access consumables from storage points and record usage information according to organisational procedures 2.2 Replace consumables when needed and log the action undertaken 2.3 Dispose of consumables following environmental guidelines 2.4 Test equipment to ensure it is in working order at set time periods and according to organisational procedures |
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3. Maintain equipment |
3.1 Establish which equipment requires maintenance 3.2 Maintain equipment according to organisational guidelines and manufacturer specifications 3.3 Document maintenance procedures performed according to organisational guidelines 3.4 Exercise care to prevent interruption of business activities during maintenance procedures 3.5 Store unused equipment devices according to manufacturer specifications and organisational guidelines |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- communication skills to:
- communicate with peers and supervisors
- seek assistance and expert advice
- literacy skills to:
- document maintenance procedures
- interpret technical documentation, equipment manuals and specifications
- planning and organisational skills to:
- organise and maintain equipment
- schedule required maintenance
- problem-solving skills to solve equipment and logistics problems
- safety-awareness skills to:
- apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
- work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
- technical skills to:
- maintain equipment
- test and evaluate equipment maintenance requirements.
Required knowledge
- basic knowledge of:
- current industry-accepted hardware and software and manufacturer maintenance guides
- organisational systems related to storage and retrieval of information and equipment
- OHS principles and responsibilities, including ergonomics, work periods and breaks, and conservation techniques
- chemical storage, control and disposal procedures
- features and operating requirements of equipment.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure access to:
Where applicable, physical resources should include equipment modified for people with special needs. |
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
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Equipment may include: |
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OHS principles may include: |
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Consumables may include: |
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Environmental guidelines may include: |
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Unit Sector(s)
Systems administration and support
