Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit defines the competency required to convey technical information to an individual client for their specific use. The following units are linked and form an appropriate cluster:
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Determine client need |
1.1. Consider the initial reason for the instruction and determine appropriate questions to ask the client 1.2. Arrange a time and meet with the client 1.3. Review the responses from the client 1.4. Determine the instruction the client requires |
2. Organise instruction resources |
2.1. Determine the resources required to perform the instruction 2.2. Prepare the instruction plan 2.3. Acquire the resources according to organisational guidelines 2.4. Prepare the resources for the instruction session 2.5. Arrange a time with the client for the instruction session |
3. Provide appropriate instruction |
3.1. Provide instruction to the client 3.2. Supervise the client performing the instruction unassisted 3.3. Document the instruction session according to organisational guidelines 3.4. Refer further instruction requirements or training needs to appropriate person as required |
4. Obtain client feedback |
4.1. Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines 4.2. Obtain client evaluation and feedback to ensure the requirements of the client are met 4.3. Review the client feedback and discuss suggestions with appropriate person |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
To demonstrate competency in this unit the learner will require access to:
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Context of and specific resources for assessment |
Providing one-to-one instruction requires sensitivity and skill in interpersonal communication and consideration should be given to privacy, cultural accommodations, and knowledge and understanding of the learner. The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature. Assessment must ensure:
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Method of assessment |
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
An individual demonstrating this competency would be able to:
Additionally, an individual demonstrating this competency would be able to:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Client may include but is not limited to: |
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Organisational guidelines may include but are not limited to: |
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Instruction may include: |
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Documentation may follow: |
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Appropriate person may include: |
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Further instruction requirements may include: |
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Requirements may be in reference to: |
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Unit Sector(s)
Unit sector |
Support |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |