Modification History
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Release |
Comments |
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Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to install, configure and support a desktop or workstation operating system in a networked environment.
Application of the Unit
This unit applies to those employed in technical information technology (IT) support roles who are required to install and support desktop operating systems in a networked environment.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Element |
Performance Criteria |
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1. Prepare to install a desktop operating system |
1.1 Prepare for work according to site-specific safety requirements and enterprise OHS processes and procedures 1.2 Obtain desktop applications and features from appropriate person 1.3 Review required installation options and file systems 1.4 Determine and apply knowledge of licensing, hardware and system requirements 1.5 Analyse data migration requirements 1.6 Back up local data in preparation for installation 1.7 Arrange access to site and advise client of deployment and potential down times |
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2. Install desktop operating system |
2.1 Install or upgrade desktop operating system using appropriate installation or update method 2.2 Install desktop applications according to identified requirements 2.3 Configure network settings to connect workstation to network 2.4 Patch the operating system and applications to ensure maximum security and reliability 2.5 Restore local data to new workstation |
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3. Configure desktop environment |
3.1 Configure hardware devices 3.2 Administer user environment 3.3 Create file and directory structure using appropriate administration and system tools 3.4 Configure access to external data 3.5 Configure desktop applications according to business requirements |
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4. Operate command line interface |
4.1 Open a command line interface 4.2 Run commands and scripts from the command line interface 4.3 Manipulate files using the command line |
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5. Configure desktop security |
5.1 Modify default user settings to ensure that they match the organisational security policies 5.2 Modify file and directory ownership and permissions to ensure data security requirements are met 5.3 Ensure password security 5.4 Check that the appropriate legal notices are displayed at logon 5.5 Implement security options for network protocols 5.6 Configure security settings for desktop applications according to business requirements |
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6. Monitor and test the desktop |
6.1 Test desktop environment to ensure that client, functionality and performance requirements have been met 6.2 Analyse and respond to diagnostic information 6.3 Use troubleshooting tools and techniques to diagnose and correct desktop problems 6.4 Document the desktop environment, according to organisational policy |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- communication skills to liaise with internal and external personnel regarding desktop requirements and issues
- literacy skills to interpret technical documentation
- numeracy skills to:
- take test measurements
- interpret results
- evaluate performance of the desktop workstation
- problem-solving skills to address desktop problems reported by the client
- research skills to interrogate vendor databases and websites to resolve desktop problems
- technical skills to select and use desktop operating system and network diagnostics to test desktop functionality and performance.
Required knowledge
- features of:
- current desktop applications, compatibility issues and resolution procedures
- current desktop operating systems
- broad knowledge of:
- command line interface and scripts
- controlling the boot process
- error logging and reporting
- file naming conventions related to selected operating system
- guidelines for selecting a secure password
- network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity
- operating systems and their functions, including file system, memory management and process scheduling
- printer driver and queue management
- process or task management, including process termination
- tools available for remote assistance and administration
- troubleshooting tools and techniques, including network diagnostic utilities
- user account, group and password administration
- detailed knowledge of:
- file system navigation and manipulation utilities, including edit, copy, move and search
- operating system help and support utilities.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
Candidates should demonstrate competency in at least two different desktop operating systems. |
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Context of and specific resources for assessment |
Assessment must ensure access to:
Where applicable, physical resources should include equipment modified for people with special needs. |
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
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Desktop applications may include: |
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Appropriate person may include: |
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File systems may include: |
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Back up may be performed using: |
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Local data may include: |
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Client may include: |
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Desktop operating system may include: |
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Installation or update method may include: |
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Network settings may include: |
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Hardware devices may include: |
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User environment may include: |
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External data may include: |
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Security options and security settings may include: |
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Network protocols may include: |
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Performance may be affected by: |
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Desktop problems may include: |
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Unit Sector(s)
Networking
