Unit of competency details

ICAICT408A - Create technical documentation (Release 1)


Usage recommendation:
Is superseded by and equivalent to ICTICT408 - Create technical documentationUpdated to meet Standards for Training Packages. 24/Mar/2015

ReleaseRelease date
1 1 (this release) 18/Jul/2011

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
PSP52312 - Diploma of TranslatingDiploma of TranslatingSuperseded
ICA40511 - Certificate IV in ProgrammingCertificate IV in ProgrammingSuperseded1-2 
ICA40111 - Certificate IV in Information TechnologyCertificate IV in Information TechnologySuperseded1-2 
ICA40311 - Certificate IV in Web-Based TechnologiesCertificate IV in Web-Based TechnologiesSuperseded
ICA50211 - Diploma of Digital and Interactive GamesDiploma of Digital and Interactive GamesSuperseded
ICA41011 - Certificate IV in Computer Systems TechnologyCertificate IV in Computer Systems TechnologySuperseded1-2 
ICA40411 - Certificate IV in Information Technology NetworkingCertificate IV in Information Technology NetworkingSuperseded1-2 
ICA40811 - Certificate IV in Digital Media TechnologiesCertificate IV in Digital Media TechnologiesSuperseded
ICA40611 - Certificate IV in Information Technology TestingCertificate IV in Information Technology TestingSuperseded
ICA40711 - Certificate IV in Systems Analysis and DesignCertificate IV in Systems Analysis and DesignSuperseded1-2 
ICA40211 - Certificate IV in Information Technology SupportCertificate IV in Information Technology SupportSuperseded1-2 
PSP52310 - Diploma of TranslatingDiploma of TranslatingSuperseded
ICA40911 - Certificate IV in Digital and Interactive GamesCertificate IV in Digital and Interactive GamesSuperseded1-2 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 020399 Information Systems, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 020399 Information Systems, N.e.c.  04/Nov/2011 
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Modification History




This version first released with ICA11 Information and Communications Technology Training Package version 1.0

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to create technical documentation that is clear to the target audience and easy to navigate.

Application of the Unit

This unit applies to technical writers, designers, developers and support staff who are required to produce technical support documents of their work.

Technical documentation provides a record of the functionality and processing of a system, program, network or application. The technical documentation should document how the system, program, network or application is structured, how it works and changes that have been made to it.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.


Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content


Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1. Identify and analyse documentation requirements and client needs

1.1 Consult with client  to identify documentation requirements 

1.2 Interpret and evaluate documentation requirements and confirm details with client

1.3 Investigate industry and documentation standards  for requirements

1.4 Define and document the scope of work to be produced

1.5 Consult with client to validate and confirm the scope of work

2. Design documentation

2.1 Identify information requirements with reference to layout and document structure

2.2 Create document templates and style guides consistent with information requirements

2.3 Conduct a review of the system  in order to understand its functionality

2.4 Extract content that meets information requirements according to copyright restrictions

2.5 Develop the structure of the technical documentation  giving focus to the flow of information, style, tone and content  format

2.6 Validate the technical documentation structure with the client

3. Develop documentation

3.1 Write technical documentation based on the template and scope of work using the information gathered

3.2 Translate technical terminology into plain English where appropriate

3.3 Apply content format and style according to documentation standards and templates

4. Evaluate and edit documentation

4.1 Submit technical documentation to appropriate person  for review

4.2 Gather and analyse feedback

4.3 Incorporate alterations into the technical documentation

4.4 Edit the technical documentation for technical and grammatical accuracy

5. Prepare documentation for publication

5.1 Check that the completed technical documentation meets client requirements and scope of work

5.2 Submit the technical documentation to appropriate person for approval

5.3 Prepare the technical documentation for publication and distribution using appropriate channels 

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to interact with clients and staff
  • literacy skills to:
  • identify content
  • interpret standards and industry requirements
  • write content
  • research skills to:
  • analyse audience needs
  • identify target audiences
  • technical skills to:
  • determine appropriate content, formats and styles
  • use word-processing software and multimedia authoring tools.

Required knowledge 

  • content features, such as clarity and readability
  • document design, web design and usability
  • functions and features of templates and style guides
  • instructional design principles
  • organisational policies, procedures and standards that cover document design.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the ability to:

  • establish customer needs
  • design and develop technical documentation, such as system, procedures, training material and user guides, incorporating appropriate standards
  • update document with client feedback
  • prepare documentation for publication.

Context of and specific resources for assessment 

Assessment must ensure access to:

  • technical specifications
  • documentation standards
  • organisational resources and documentation
  • information about system, platform, network or application being documented
  • relevant standards
  • appropriate word-processing software
  • appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct observation of candidate reviewing a system to establish its functionality
  • verbal or written questioning to assess candidate’s knowledge of copyright and other requirements relating to technical content
  • review of technical documentation developed by candidate.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client  may include:

  • external organisations
  • individuals
  • internal departments
  • internal employees.

Requirements  may refer to:

  • application
  • business
  • network
  • organisational policies
  • people in the organisation
  • system.

Documentation standards  may include:

  • audit trails
  • International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS)
  • naming conventions
  • organisational standards
  • policy relating to:
  • distribution
  • revision
  • sign-off
  • storage
  • project-management templates and report-writing principles
  • version control.

System  may include:

  • application
  • business
  • computers
  • financial
  • information
  • management
  • network
  • software.

Technical documentation  may include:

  • brochures
  • help references
  • online help
  • operational procedures
  • reports
  • self-paced tutorials
  • system design
  • system functionality
  • system or project specifications
  • technical manuals
  • training materials
  • user guides.

Content  may include:

  • information and interactive features:
  • background articles
  • company information
  • copyright and disclaimer notices
  • customer only information
  • customer-specific information
  • error messages
  • feedback mechanisms
  • forms
  • frequently asked questions
  • hyperlink titles
  • instructions
  • product information
  • ratings or rankings
  • testimonials
  • quotes from reviews
  • reference pages
  • site map
  • what's new.

Appropriate person  may include:

  • authorised business representative
  • client
  • supervisor.

Channels  may include:

  • animation and graphics provided through books
  • audio
  • CDs
  • computer-based tutorials
  • DVDs
  • help screens
  • manuals
  • text
  • world wide web.

Unit Sector(s)

General ICT

Custom Content Section

Not applicable.