Unit of competency details

Release 

Comments 

Release 1

This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0

Element 

Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Determine context of business need or problem

1.1 Establish the business problem  to be investigated, including determining system  boundaries, scope and the development methodology to be used

1.2 Choose information-gathering method  and develop questions appropriate to business problem

1.3 Develop objectives and identify expected outcomes to be achieved

1.4 Document the business problem

1.5 Submit documentation  to appropriate person  for substantiation

2. Gather information

2.1 Use chosen information-gathering method to identify clients  of the system and problems they encounter

2.2 Record client responses

2.3 Analyse gathered information to identify new system requirements  and establish problem specifications

2.4 Document system requirements and problems

2.5 Analyse physical requirements and identify changes required to implement new systems

3. Confirm system specifications

3.1 Check documentation to ensure it meets client business needs

3.2 Submit documentation to the client for verification of accuracy and approval

3.3 Make changes to the documentation as necessary and indicated by the client

3.4 Submit documentation to client for final approval or sign-off

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the ability to:

• use investigative techniques to interview and document
• produce a clear statement of business expectations and needs, including critical business requirements.

Context of and specific resources for assessment 

Assessment must ensure access to:

• current business needs
• a client expectations brief
• business objectives
• systems, data gathering and appropriate software products
• appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

• direct observation of candidate documenting a business problem
• verbal or written questioning to assess candidate’s knowledge of techniques for gathering, analysing and documenting information
• review of documented system specifications developed by candidate for approval by client.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Problem  may refer to:

• application
• business
• network
• system.

System  may include:

• application
• business
• cabling infrastructure
• computers
• financial information
• management
• network equipment
• software.

Information-gathering method  may include:

• focus groups or observation
• interviews
• physical-site surveys
• questionnaires
• surveys
• vendor offerings.

Documentation  may include:

• audit trails
• standards:

• Australian Standards (AS)
• Institute of Electrical and Electronics Engineers (IEEE)
• International Electrotechnical Commission (IEC)
• International Organization for Standardization (ISO)
• Internet Engineering Task Force (IETF)
• naming

• project management templates
• report writing principles
• version control.

Appropriate person  may include:

• authorised business representative
• client
• supervisor.

Clients  may include:

• customers
• employees
• external organisations
• individuals
• internal departments.

System requirements  may include:

• client user
• cost constraints
• environment
• geography
• system functionality.