Modification History
|
Release |
Comments |
|
Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to analyse, design, implement and review the customisation of packaged software applications, using simple programming constructs.
Application of the Unit
This unit applies to individuals who focus on analysing the range of software-based activities in the workplace, in order to improve the processes involved.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
|
Element |
Performance Criteria |
|
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
|
1. Analyse customisation requirements |
1.1 Determine client requirements and document these in a requirement specifications file in line with organisational requirements 1.2 Confirm that projected specifications meet client requirements 1.3 Determine required level of documentation necessary to meet client requirements |
|
2. Develop customisation |
2.1 Design software applications , taking into account system limitations and client needs 2.2 Customise software applications using simple programming constructs, conforming to organisational requirements 2.3 Obtain feedback from the client following client testing of the customised software applications 2.4 Make further changes to software applications to meet client requirements 2.5 Document the changes |
|
3. Provide support for customised application |
3.1 Produce documentation for client 3.2 Produce help-desk documentation for ongoing support 3.3 Obtain clients’ evaluation and feedback to ensure that their requirements have been met |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- analytical skills to analyse customisation requirements
- communication skills to:
- communicate with clients
- convey and clarify complex information
- seek assistance and expert advice
- literacy skills to interpret technical documentation, equipment manuals and specifications
- planning and organisational skills to prioritise and monitor own work
- problem-solving skills to solve operational problems as they arise
- safety awareness skills to work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
- research skills to locate appropriate sources of information regarding IT and new technologies
- technical skills to:
- analyse and interpret technical aspects of implementation
- customise applications
- identify if new features are useful or desirable
- operate software applications
- use simple programming constructs.
Required knowledge
- current industry-accepted hardware and software products, including their general features and capabilities
- functions and features of software applications suitable for client
- functions and features of the operating system (OS)
- IT structure and system infrastructure
- organisational OHS requirements relating to working with computer software
- organisational policy and procedures relating to customising software
- organisational security procedures.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
|
Overview of assessment |
|
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
|
|
Context of and specific resources for assessment |
Assessment must ensure access to:
|
|
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
|
|
Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
|
Client may include: |
|
|
Organisational requirements may relate to: |
|
|
Documentation may refer to: |
|
|
Software applications may include: |
|
|
System may include: |
|
Unit Sector(s)
General ICT
