Unit of competency details

ICAICT102A - Operate word-processing applications (Release 1)


Usage recommendation:
Supersedes and is equivalent to ICAU1129B - Operate a word processing applicationOutcomes deemed equivalent. Added application of unit. Changes to range statement, required skills and knowledge and evidence guide. Changes to elements and performance criteria. 17/Jul/2011
Is superseded by and equivalent to ICTICT102 - Operate word-processing applicationsUpdated to meet Standards for Training Packages. Minor edits to clarify intent of performance criteria. 24/Mar/2015

ReleaseRelease date
1 1 (this release) 18/Jul/2011

Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
SIS30613 - Certificate III in Sport Career Oriented ParticipationCertificate III in Sport Career Oriented ParticipationSuperseded
SIS30913 - Certificate III in Sport OfficiatingCertificate III in Sport OfficiatingDeleted
SIS30813 - Certificate III in Sports TrainerCertificate III in Sports TrainerDeleted
SIS20313 - Certificate II in Sport and RecreationCertificate II in Sport and RecreationSuperseded
SIS20412 - Certificate II in Sport Career Oriented ParticipationCertificate II in Sport Career Oriented ParticipationSuperseded1-2 
SIS30812 - Certificate III in Sports TrainerCertificate III in Sports TrainerSuperseded1-2 
SIS10112 - Certificate I in Sport and RecreationCertificate I in Sport and RecreationSuperseded
ICA10111 - Certificate I in Information, Digital Media and TechnologyCertificate I in Information, Digital Media and TechnologySuperseded1-2 
CPC50108 - Diploma of Building SurveyingDiploma of Building SurveyingDeleted
SIS20512 - Certificate II in Sport CoachingCertificate II in Sport CoachingSuperseded
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Accredited courses that have this unit in the completion mapping

CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code columnTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title columnStatus
10080NAT - Certificate II in Routine English Language SkillsCertificate II in Routine English Language Skills Non-Current
10226NAT - Certificate IV in English for Academic PurposesCertificate IV in English for Academic Purposes Non-Current
10091NAT - Certificate III in Employment and TrainingCertificate III in Employment and Training Non-Current
10306NAT - Certificate II in Functional LiteracyCertificate II in Functional Literacy Non-Current
10089NAT - Certificate II in Skills for Work and TrainingCertificate II in Skills for Work and Training Non-Current
10076NAT - Certificate II in Foundations for Vocational and Further StudyCertificate II in Foundations for Vocational and Further Study Non-Current
91454NSW - Certificate III in Preparation For Vocational And Further StudyCertificate III in Preparation For Vocational And Further Study Non-Current
10253NAT - Certificate II in Women's EducationCertificate II in Women's Education Non-Current
10266NAT - Certificate II in Education and Skills DevelopmentCertificate II in Education and Skills Development Non-Current
10097NAT - Certificate I in Preparation for Work and StudyCertificate I in Preparation for Work and Study Non-Current
10077NAT - Certificate II in Skills for Work and StudyCertificate II in Skills for Work and Study Non-Current


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080905 Practical Computing Skills  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080905 Practical Computing Skills  04/Nov/2011 
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Modification History



Release 1

This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to operate word-processing applications and perform basic operations, including creating and formatting documents, creating tables and printing labels.

Application of the Unit

This unit applies to workers who perform a range of routine tasks in the workplace using fundamental knowledge of word processing under direct supervision or with limited responsibility.

Operating a word-processing application is a core function and essential skill for most businesses.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.


Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content


Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1. Apply OHS practices

1.1 Use workplace ergonomic work practices  and strategies

1.2 Organise work area ensuring an ergonomic work environment 

2. Create documents

2.1 Open word-processing application, create document and add data according to information requirements 

2.2 Use document templates as required

2.3 Use simple formatting tools  when creating the document

2.4 Save document to directory

3. Customise basic settings to meet page layout conventions

3.1 Adjust page layout to meet information requirements

3.2 Open and view different toolbars

3.3 Change font format  to suit the purpose of the document

3.4 Change alignment and line spacing according to document information requirements

3.5 Modify margins to suit the purpose of the document

3.6 Open and switch between several documents

4. Format documents

4.1 Use formatting features  and styles as required

4.2 Highlight and copy text from another area in the document or from another active document

4.3 Insert headers and footers to incorporate necessary data

4.4 Save document in another file format 

4.5 Save and close document to a storage device 

5. Create tables

5.1 Insert standard table into document

5.2 Change cells to meet information requirements

5.3 Insert and delete columns and rows as necessary

5.4 Use formatting tools according to style requirements

6. Add images

6.1 Insert appropriate images  into document and customise as necessary

6.2 Position and resize images to meet document formatting needs

7. Print documents

7.1 Preview document in print preview mode

7.2 Select basic print settings 

7.3 Print document or part of document from printer

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to:
  • communicate with peers and supervisors
  • seek assistance and expert advice
  • literacy skills to:
  • interpret user manuals and help functions
  • read and write basic workplace documents
  • problem-solving skills to address common operational problems when using word-processing applications
  • technical skills to:
  • operate a personal computer (PC)
  • use a keyboard to enter text and numerical data.

Required knowledge 

  • formatting styles and their effect on formatting, readability and appearance of documents
  • organisational requirements for ergonomics, such as work periods and breaks
  • organisational style guide
  • purpose, use and function of word-processing software.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the ability to:

  • follow OHS requirements
  • create, open and retrieve documents
  • customise basic settings
  • format documents
  • create tables
  • add text, objects and images
  • save and print documents.

Context of and specific resources for assessment 

Assessment must ensure access to:

  • personal computer and printer
  • word-processing software currently used in industry
  • documents detailing organisational style guide or policy and OHS requirements
  • data suitable for use with word-processing packages
  • appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • verbal or written questioning to assess candidate’s knowledge of word-processing operations
  • direct observation of candidate creating and formatting documents
  • review of documents prepared by candidate demonstrating word-processing skills, including formatting, tables and images.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ergonomic work practices  may include:

  • pause exercises
  • personal strategies:
  • chair height
  • footrests
  • monitor and keyboard alignment
  • monitor reflection angle
  • task and postural variety.

Ergonomic work environment  may relate to:

  • air quality
  • furniture and storage
  • lighting
  • noise
  • temperature.

Information requirements  may include:

  • agendas
  • letters
  • memos
  • minutes
  • other business documents required by the organisation.

Formatting tools  may include:

  • menu commands within the application:
  • borders
  • copy, cut and paste
  • help
  • find and replace
  • shading
  • spell check
  • undo.

Font format  may include:

  • combination of typeface and other attributes:
  • pitch and spacing
  • size.

Formatting features  may include:

  • bold
  • hyphenation
  • italics
  • underline.

File format  may include:

  • CSV files
  • doc files
  • HTML pages
  • PDF files
  • SXW (star office) files
  • RTF files
  • text files.

Storage device  may include:

  • CD
  • DVD
  • external hard drive, including universal serial bus (USB) flash drive
  • internal hard drive
  • web storage space.

Images  may include:

  • clip art
  • graphics
  • pictures.

Print settings  may include:

  • layout
  • number of copies
  • orientation
  • paper size
  • sides.

Unit Sector(s)

General ICT