Unit of competency details

ICAI3021B - Connect internal hardware components (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 15/Jun/2010

Usage recommendation:
Is superseded by and equivalent to ICAICT303A - Connect internal hardware componentsOutcomes deemed equivalent. Added application of unit. Changes to range statement, required skills and knowledge and evidence guide. 17/Jul/2011

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
ICT10 - Integrated Telecommunications Training PackageIntegrated Telecommunications Training Package 1.0-2.0 
ICA05 - Information and Communications Technology Training PackageInformation and Communications Technology Training Package 3.1 
CUF07 - Screen and Media Training PackageScreen and Media Training Package 1.2 


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 031305 Computer Engineering  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 031305 Computer Engineering  19/Jun/2008 
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Modification History

Not Applicable

Unit Descriptor

Unit descriptor 

This unit defines the competency required to modify and connect system hardware components according to client and user requirements.

The following units are linked and form an appropriate cluster:

  • ICAS3115B Maintain equipment and software in working order
  • ICAT3025B Run standard diagnostic tests

Application of the Unit

Application of the unit 

Licensing/Regulatory Information

Not Applicable


Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Determine new components required

1.1. Identify and clarify user component  requirements according to organisation guidelines 

1.2. Organise and record user component  requirements, pass onto appropriate person  for evaluation and vendor selection

2. Obtain components

2.1. Contact vendors to obtain technical specifications for the proposed components 

2.2. Assess the options and provide recommendations to the appropriate person  for final analysis

2.3. Obtain components  in preparation for installation

3. Install components

3.1. Develop plans, with prioritised tasks and contingency arrangements, for the installation of selected components  with minimum disruption to clients 

3.2. Liaise with appropriate person  to obtain approval for the plans

3.3. Install and configure components  according to plan, in accordance with installation procedures and organisational requirements 

3.4. Test components  for error-free performance, utilising available technology

3.5. Identify and resolve identified problems

3.6. Test and enhance system performance, using knowledge of the system, to meet organisational benchmarks

3.7. Document the installation and configuration process according to organisation guidelines 

4. Provide instruction on use of modified system

4.1. Undertake one-to-one instruction on use of modified system with client  or user in a manner that is appropriate to the audience

5. Evaluate modified system

5.1. Collect client  or user feedback and analyse against client  requirements

5.2. Correct identified shortcomings in the system and record actions

Required Skills and Knowledge


This section describes the skills and knowledge required for this unit.

Required skills 

  • Problem solving skills for a defined range of unpredictable problems
  • Language, literacy and communication skills necessary to process and present written and verbal information to a diverse range of people
  • Interpersonal skills
  • Report writing skills for business
  • Investigation skills for determining requirements
  • Analysis and evaluation of information in a defined range of areas
  • Questioning and active listening for a range of client/vendor levels
  • Customer service for internal and external clients
  • Ability to undertake one-to-one instruction
  • Literacy skills in regard to interpretation of technical computer installation manuals

Required knowledge 

  • Detailed knowledge of the system's current functionality
  • Current industry-accepted hardware and software products, with broad knowledge of general features and capabilities and detailed knowledge in some areas
  • Vendor specifications and requirements for component installation
  • Set-up and configuration procedures
  • Detailed knowledge of areas of the operating system relevant to configuration and testing
  • Detailed knowledge of installation procedures
  • Broad knowledge of systems diagnostic software

Evidence Guide


The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • Assessment must confirm the ability to ascertain and meet client requirements for modification of a system's hardware.
  • An ability to plan the modification and to connect the internal hardware components according to vendor and technical specifications is essential.
  • Installation of components must be across a variety of situations and include unexpected contingencies.

To demonstrate competency in this unit the person will require access to:

  • Hardware components
  • Hardware system (e.g. subject personal computer, for installation of hardware components)
  • Technical manuals and tools

Context of and specific resources for assessment 

The careful planning and promotion of hardware upgrades and changes is critical to the effective support of business functions. Hardware modifications need to be risk managed similar to other business processes. The effective management and execution of the component maintenance and replacement process may significantly determine the amount of down time a company encounters.

The breadth, depth and complexity of knowledge and skills in this competency would cover selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.

Assessment must ensure:

  • Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the section of equipment, services or contingency measures and within known time constraints would be characteristic.

  • Applications may involve some responsibility for others. Participation in teams including group or team coordination may be involved.

Method of assessment 

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

  • Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

  • Evidence for assessment from industry or vendor certified training may be presented for the whole or part of this unit depending on the range of variables and performance criteria.

  • Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • ICAS3115B Maintain equipment and software in working order
  • ICAT3025B Run standard diagnostic tests

An individual demonstrating this competency would be able to:

  • Demonstrate some relevant theoretical knowledge
  • Apply a range of well-developed skills
  • Apply known solutions to a variety of predictable problems
  • Perform processes that require a range of well-developed skills where some discretion and judgement is required
  • Interpret available information, using discretion and judgement
  • Take responsibility for own outputs in work and learning
  • Take limited responsibility for the output of others
  • Maintain knowledge of industry products and services

Additionally, an individual demonstrating this competency would be able to:

  • Install hardware components safely
  • Keep appropriate records of changes to hardware
  • Apply hardware solutions to a variety of predictable problems
  • Interpret available information from hardware vendors and request clarification where needed
  • Take responsibility for hardware-related outputs

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Components  may include:

  • Motherboards
  • CMOS battery
  • central processing unit (CPU)
  • CD and DVD drives
  • interface cards
  • drives
  • fax/modem cards
  • RAM upgrades
  • CPU upgrades

Organisational guidelines  may include but are not limited to:

  • personal use of emails and internet access
  • content of emails
  • downloading information and accessing particular websites
  • opening mail with attachments
  • virus risk
  • dispute resolution
  • document procedures and templates
  • communication methods
  • financial control mechanisms

Organisational requirements  may include but is not limited to:

  • how and what the organisation wants in regard to work environment
  • problem solution processes
  • preventative maintenance and diagnostic policy
  • roles and technical responsibilities in the IT department
  • vendor and product service-level support agreements

Appropriate person  may include:

  • supervisor
  • teacher
  • authorised business representative
  • client

Client  may include:

  • a person within a department
  • a department within the organisation
  • a third party

Unit Sector(s)

Unit sector 


Co-requisite units

Co-requisite units 

Competency field

Competency field 

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