Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit defines the competency required to determine client business requirements and verify the accuracy of the information gathered. The following units are linked and form an appropriate cluster:
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Application of the Unit
Application of the unit |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Determine context of business need or problem |
1.1. Establish the business problem to be investigated including determination of system boundaries, scope and the development methodology to be used 1.2. Choose information gathering method and develop questions appropriate to business problem 1.3. Develop objectives and identify expected outcomes to be achieved 1.4. Document the business problem 1.5. Submit documentation to appropriate person for substantiation |
2. Gather information |
2.1. Use chosen information gathering method to identify clients of the system and problems they encounter 2.2. Record client responses 2.3. Analyse gathered information to identify new system requirements and establish problem specifications 2.4. Document system requirements and problems 2.5. Analyse physical requirements and identify changes required to implement new systems |
3. Confirm system specifications |
3.1. Check documentation to ensure it meets client business needs 3.2. Submit documentation to the client for verification of accuracy and approval 3.3. Make changes to the documentation as necessary as indicated by the client 3.4. Submit documentation to client for final approval/sign-off |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
To demonstrate competency in this unit the following resources will be needed:
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Context of and specific resources for assessment |
Determining and confirming client business needs is essential if cost, quality and timelines are to be planned accurately. The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature. Assessment must ensure:
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Method of assessment |
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
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Guidance information for assessment |
The interdependence of units for assessment purposes may vary with the particular project or scenario. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
An individual demonstrating this competency would be able to:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Problem may be in reference to: |
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System may include but is not limited to: |
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Information gathering method may include but is not limited to: |
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Client may include but is not limited to: |
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Documentation may include: |
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Appropriate person may include: |
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System requirements may include but is not limited to: |
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Unit Sector(s)
Unit sector |
Analyse and Design |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |