Qualification details

Modification History

Release	Comments
Release 2	This version first released with ICA11 Information and Communications Technology Training Package Version 2. Addition of three new units of competency to Elective Group A.
Release 1	This Qualification first released with ICA11 Information and Communications Technology Training Package version 1.0

Description

This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies.

Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.

Job roles

Possible job titles relevant to this qualification include:

• information systems office manager
• office systems administrator
• IT office manager
• IT systems administrator
• systems manager.

Pathways Information

Pathways into the qualification

Preferred pathways for candidates considering this qualification may include:

• after achieving ICA40111 Certificate IV in Information Technology, or other relevant qualifications or units equivalent to the core of ICA40111

OR

• with demonstrated vocational experience in a range of work environments using a wide range of information technologies.

Pathways from the qualification

ICA60111 Advanced Diploma of Information Technology or other ICA11 Advanced Diploma qualifications.

Licensing/Regulatory Information

There is no link between this qualification and licensing, legislative or regulatory requirements. However users should confirm requirements with the relevant federal, state or territory authority. There may be some alignment with industry standard certification competencies.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill	Industry/enterprise requirements for this qualification
Communication	liaising with clients to determine requirements and ensure that they are met analysing, evaluating and presenting information about computer systems and information technology in conjunction with stakeholders negotiating the provision of goods and services with service and product suppliers
Teamwork	establishing and improving work teams in an IT environment working with a project team to identify business critical functions and the security environment working with key stakeholders to gather, analyse and report on information
Problem-solving	determining the uses and audience of a simple markup language document troubleshooting and running diagnostic tests and providing solutions to hardware or software faults debugging and writing scripts to solve problems solving a range of unpredictable problems, for example when validating system design specifications or preparing a disaster recovery plan
Initiative and enterprise	identifying and applying skills and knowledge to a wide variety of contexts investigating and documenting solutions to client problems identifying, analysing and evaluating information from a variety of sources initiating alternative approaches to problem solving participating in the development of strategic initiatives
Planning and organising	creating project plans to guide the development of systems methodologies identifying problems, planning solutions and validating results using project planning skills to take into account project scope, time, cost, quality, communications, and risk analysis and management
Self-management	prioritising and taking responsibility for own outputs in working and learning implementing safe and sustainable work practices using personal responsibility and autonomy in performing complex technical operations and organising others
Learning	keeping up-to-date with current industry-accepted hardware and software products and services reviewing client feedback and identifying areas for improvement gathering and organising feedback on draft documentation and client satisfaction transferring and applying theoretical concepts, technical information and creative skills in a range of situations
Technology	identifying technology needs sourcing, purchasing, using and testing system components applying understanding of conflicts and integration capabilities between diverse pieces of equipment

Packaging Rules

Total number of units = 20 

4 core units  plus

16 elective units,  of which:

• 11 units must be from the specialist elective groups below, with a maximum of 5 units from any one group:

• Group A Networking
• Group B Programming
• Group C IT support
• Group D Web design and development
• Group E Digital games
• Group F Digital media technologies
• Group G Project management

• the remaining units may be from the elective units below or from elsewhere in ICA11 or any other Training Package or accredited course at Certificate IV, Diploma or Advanced Diploma level.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core units 

BSBSUS501A Develop workplace policy and procedures for sustainability

BSBWHS501A Ensure a safe workplace

ICAICT509A Gather data to identify business requirements

ICAICT511A Match IT needs with the strategic direction of the enterprise

Specialist elective units 

Group A Networking 

ICANWK501A Plan, implement and test enterprise communication solutions

ICANWK502A Implement secure encryption technologies

ICANWK503A Install and maintain valid authentication processes

ICANWK504A Design and implement an integrated server solution

ICANWK505A Design, build and test a network server

ICANWK506A Configure, verify and troubleshoot WAN links and IP services in a medium enterprise network

ICANWK507A Install, operate and troubleshoot medium enterprise routers

ICANWK508A Install, operate and troubleshoot medium enterprise switches

ICANWK509A Design and implement a security perimeter for ICT networks

ICANWK510A Develop, implement and evaluate system and application security

ICANWK511A Manage network security

ICANWK513A Manage system security

ICANWK514A Model preferred system solutions

ICANWK515A Develop configuration management protocols

ICANWK516A Determine best-fit topology for a local network

ICANWK517A Determine best-fit topology for a wide area network

ICANWK518A Design an enterprise wireless local area network

ICANWK519A Design an IT security framework

ICANWK520A Design IT system security controls

ICANWK521A Install, configure and test a payment gateway

ICANWK522A Build decks using wireless markup language

ICANWK524A Install and configure network access storage devices

ICANWK525B Configure an enterprise virtual computing environment

ICANWK527B Manage an enterprise virtual computing environment

ICANWK529A Install and manage complex ICT networks

ICANWK531A Configure an internet gateway

ICANWK532A Identify and resolve network problems

ICANWK533A Configure and manage advanced virtual computing environments

ICANWK534A Monitor and troubleshoot virtual computing environments

ICANWK535A Install an enterprise virtual computing environment

ICANWK614A Manage IT security

ICANWK615A Design and configure desktop virtualisation

Group B Programming 

ICAPRG501A Apply advanced object-oriented language skills

ICAPRG502A Manage a project using software management tools

ICAPRG503A Debug and monitor applications

ICAPRG504A Deploy an application to a production environment

ICAPRG505A Build advanced user interface

ICAPRG506A Design application architecture

ICAPRG507A Implement security for applications

ICAPRG508A Create mashups

ICAPRG509A Build using rapid application development

ICAPRG510A Maintain custom software

ICAPRG511A Monitor and support data conversion to new IT system

ICAPRG512A Prepare for the build phase of an IT system

ICAPRG513A Coordinate the build phase of an IT system

ICAPRG514A Prepare for software development using rapid application development

ICAPRG515A Review developed software

ICAPRG516A Develop integration blueprint for IT systems

ICAPRG517A Install, test and evaluate pilot version of IT system

ICAPRG518A Monitor the system pilot

ICAPRG523A Apply advanced programming skills in another language

ICAPRG524A Develop high-level object-oriented class specifications

ICAPRG525A Build Java applets

ICAPRG526A Maintain functionality of legacy code programs

ICAPRG527A Apply intermediate object-oriented language skills

ICAPRG528A Perform IT data conversion

ICAPRG601A Develop advanced mobile multi-touch applications

ICASAD501A Model data objects

ICASAD502A Model data processes

ICASAD503A Minimise risk of new technologies to business solutions

Group C IT support 

ICAICT501A Research and review hardware technology options for organisations

ICAICT502A Develop detailed component specifications from project specifications

ICAICT503A Validate quality and completeness of system design specifications

ICAICT504A Confirm transition strategy for a new system

ICAICT506A Implement process re-engineering strategies

ICAICT507A Select new technology models for business

ICAICT510A Determine appropriate IT strategies and solutions

ICAICT512A Plan process re-engineering strategies for business

ICAICT514A Identify and manage the implementation of current industry-specific technologies

ICAICT515A Verify client business requirements

ICASAD506A Produce a feasibility report

ICASAS501A Develop, implement and evaluate an incident response plan

ICASAS502A Establish and maintain client user liaison

ICASAS503A Perform systems tests

ICASAS504A Develop and conduct client acceptance test

ICASAS505A Review and update disaster recovery and contingency plans

ICASAS506A Update IT system operational procedures

ICASAS507A Implement and evaluate systems for regulatory and standards compliance

ICASAS509A Provide client IT support services

ICASAS510A Review and develop IT maintenance strategy

ICASAS511A Prioritise IT change requests

ICASAS512A Review and manage delivery of maintenance services

ICASAS513A Develop detailed test plans

ICASAS515A Manage the testing process

ICASAS517A Use network tools

ICASAS518A Install and upgrade operating systems

Group D Web design and development 

ICAWEB411A Produce basic client-side script for dynamic web pages

ICAWEB429A Create a markup language document to specification

ICAWEB501A Build a dynamic website

ICAWEB502A Create dynamic web pages

ICAWEB503A Create web-based programs

ICAWEB504A Build a document using eXtensible markup language

ICAWEB505A Develop complex web page layouts

ICAWEB506A Develop complex cascading style sheets

ICAWEB507A Customise a complex IT content management system

ICAWEB508A Develop website information architecture

ICAWEB509A Use site server tools for transaction management

ICAWEB510A Analyse information and assign meta-tags

ICAWEB511A Implement quality assurance process for websites

ICAWEB512A Administer business websites and servers

ICAWEB515A Implement and use web services

ICAWEB516A Research and apply emerging web technology trends

Group E Digital games 

ICAGAM501A Create design concepts for digital games and 3-D media

ICAGAM503A Create a complex 3-D interactive computer game

ICAGAM504A Manage interactive media production

ICAGAM506A Create complex code for mobile game devices

ICAGAM507A Develop intermediate 3-D software for games and interactive media

ICAGAM508A Develop complex 3-D software for games and interactive media

ICAGAM509A Design interactive 3-D applications for scientific and mathematical modelling

ICAGAM510A Prepare games for different platforms and delivery modes

ICAGAM511A Manage testing of games and interactive media

ICAGAM512A Create and implement designs for a 3-D games environment

ICAGAM514A Design and create models for a 3-D and digital effects environment

ICAGAM515A Design and create advanced particles, fluids and bodies for 3-D digital effects

ICAGAM516A Animate a 3-D character for digital games

ICAGAM517A Produce a digital animation sequence

ICAGAM518A Animate physical attributes of models and elements

ICAGAM519A Manage technical art and rigging in 3-D animation

ICAGAM520A Create and combine 3-D digital games and components

ICAGAM521A Create interactive 3-D environments for digital games

ICAGAM522A Complete digital editing for the 3-D and digital effects environment

ICAGAM523A Collaborate in the design of 3-D game levels and environments

ICAGAM524A Integrate multiple data sources into interactive 3-D environments

ICAGAM525A Apply digital texturing for the 3-D environment in digital games

ICAGAM526A Create complex 3-D characters for games

ICAGAM527A Integrate database with online game

ICAGAM529A Analyse business opportunities in the digital games environment

Group F Digital media technologies 

BSBCRT501A Originate and develop concepts

CUFDIG502A Design web environments

CUFDIG503A Design e-learning resources

CUFDIG507A Design digital simulations

CUFPOS201A Perform basic vision and sound editing

CUFPOS401A Edit screen content for fast turnaround

CUSSOU302A Record and mix a basic music demo

CUSSOU502A Produce sound recordings

CUVPHI519A Investigate and exploit innovative imaging options

ICADMT501A Incorporate and edit digital video

ICAICT406A Build a graphical user interface

ICAICT419A Work effectively in the digital media industry

Group G Project management 

ICAPMG501A Manage IT projects