Modification History
Not Applicable
Description
Description
This qualification provides the skills and knowledge for an individual to be competent in a variety of information technology support roles including database administration. The qualification has a strong ICT base of 12 common core units with the potential for inclusion of a range of broader support, help desk and database units to suit particular needs.
The qualification replaces 3 Certificate IV in IT 'support' qualifications from ICA99 Version 3 and incorporates the database qualification from ICA99, specifically:
It has 2 specialist streams with direct relevance to workplace roles.
Database Administration Stream This stream develops skills in the administration of commercial database systems and could provide database support to an organisation. There are several vendor courses that could potentially relate to this qualification and this stream provides logical entry into the Diploma of Information Technology (Database Design and Development).
Help Desk Stream A person selecting this stream would acquire skills and knowledge to undertake technical, client or product support and help desk activities that require a level of ICT technical expertise. The stream develops skills in defining, diagnosing and rectifying users needs and problems related to the use of hardware and software and with selection of network oriented electives could support a networked environment. It is the logical pathway from the ICA05 Certificate III in IT, Support stream and could provide logical entry into the Diploma of Information Technology (Systems Administration).
Job Roles
Small to medium enterprises (SMEs) will find the outcomes of this qualification useful at a technical specialist support level. ICT support job roles apply across all industries.
Possible job titles include:
- Computer Technician
- Customer Support
- Customer Support Professional
- Data Administrator
- Database Administration Associate
- Database Administrator
- Help Desk
- Help Desk Analyst
- Help Desk Specialist
- ICT Support&System Service Engineer
- Information Centre Specialist
- Information Systems Administrator
- Information Systems Operator
- Network Support Technician
- PC Network Engineer
- PC Support
- PC Support Technician
- PC Systems Coordinator
- Product Support Engineer
- Systems Administrator
- Systems Engineer
- Systems Support
- Technical Support
- Technical Support Engineer
- Technical Support Representative
- Technical Support Specialist
- Technical Writer
- User Support Technician
Prerequisite Requirements
A number of units within this qualification have prerequisites. These are detailed as follows:
Code and Title |
Prerequisite units required |
ICAB4060B Identify physical database requirements |
ICAA4041C Determine and confirm client business expectations and needs |
ICAB4136B Use structured query language to create database structures and manipulate data |
ICAB4225B Automate processes |
ICAS4107B Manage resolution of system faults on a live system |
ICAS3024B Provide basic system administration ICAT3025B Run standard diagnostic tests ICAT4221B Locate equipment, system and software faults |
ICAS4109B Evaluate system status |
ICAT3025B Run standard diagnostic tests |
ICAS4114B Implement maintenance procedures |
ICAT3025B Run standard diagnostic tests |
ICAS4125B Monitor and administer a database |
ICAS3024B Provide basic system administration |
Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Entry Requirements
The following units contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above. These units or demonstrated equivalence are required for entry into this qualification:
BSBCMN106A Follow workplace safety procedures
ICAD2012B Design organisational documents using computing packages
ICAU1128B Operate a personal computer
ICAU2005B Operate computer hardware
ICAU2006B Operate computing packages
ICAU2013B Integrate commercial computing packages
ICAU2231B Use computer operating system
ICAW2001B Work effectively in an IT environment
ICAW2002B Communicate in the workplace
Employability Skills Summary
Employability Skills Summary
ICA40205 Certificate IV in Information Technology (Support )
The following table contains a summary of the Employability Skills required for a Help Desk Support Officer. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill |
Industry requirements for this qualification include : |
Communication |
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Teamwork |
|
Problem Solving |
|
Initiative and Enterprise |
|
Planning and Organising |
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Self-management |
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Learning |
|
Technology |
|
Packaging Rules
Qualification Structure
To attain the ICA40205 Certificate IV in Information Technology (Support ) 22 units must be achieved (depending on the specialist stream chosen):
- 12 common core units; plus
- 6 specialist core stream units - Database Administration; or
- 6 specialist core stream units - Help Desk; plus
- 4 elective units
Achieve 12 Common Core Units
Common Core
BSBCMN304A Contribute to personal skill development and learning
ICAA4041C Determine and confirm client business expectations and needs
ICAB4225B Automate processes
ICAD4043B Develop and present a feasibility report
ICAD4217B Create technical documentation
ICAS4022B Determine and action client computing problems
ICAS4106B Action and complete change requests
ICAS4113C Identify and resolve common database performance problems
ICAS4114B Implement maintenance procedures
ICAT4221B Locate equipment, system and software faults
ICAW4214B Maintain ethical conduct
PSPPM402B Manage simple projects
Achieve All Core Units in 1 of the 2 Specialist Core Streams (Database Administration or Help Desk )
Specialist Core Stream - Database Administration (6 Units )
ICAB4060B Identify physical database requirements
ICAB4136B Use structured query language to create database structures and manipulate data
ICAS4107B Manage resolution of system faults on a live system
ICAS4108B Complete database back-up and recovery
ICAS4125B Monitor and administer a database
ICAB4170B Build a database
Specialist Core Stream - Help Desk 6 Units )
ICAS4023B Provide one-to-one instruction
ICAS4033B Assist with policy development for client support procedures
ICAS4109B Evaluate system status
ICAS4134C Provide first-level remote help desk support
ICAW4027B Relate to clients on a business level
ICTCC121A Use an enterprise information system
Achieve 4 Elective Units Chosen from the Following Sources (Listed in Recommended Order )
the other ICA40205 specialist core stream not already selected; and/or
- elsewhere in the ICA05 Information and Communications Technology Training Package (at Certificate III [maximum 2 units], Certificate IV or Diploma); and/or
- the BSB01 Business Services Training Package (at Certificate IV or Diploma); and/or
- any other Training Package (up to maximum 2 units and at Certificate IV or Diploma) based on documented industry or enterprise needs