Qualification details

ICA30111 - Certificate III in Information, Digital Media and Technology (Release 2)


Usage recommendation:
Supersedes and is equivalent to ICA30105 - Certificate III in Information TechnologyICA30105 core units updated. Qualification made more flexible. Removal of entry requirements and prerequisites.Range of specialisations expanded. Applications, support and network specialisations remain and are equivalent.Web technologies and digital media technologies specialisations added.OUTCOMES DEEMED EQUIVALENT. 17/Jul/2011
Is superseded by and equivalent to ICT30115 - Certificate III in Information, Digital Media and TechnologyUpdated to meet Standards for Training Packages. 24/Mar/2015

ReleaseRelease date
2 (this release) 07/Nov/2013
(View details for release 1) 18/Jul/2011

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
ICTCBL2137A - Install, maintain and modify customer premises communications cabling: ACMA Open RuleInstall, maintain and modify customer premises communications cabling: ACMA Open RuleSupersededElective
ICAICT203A - Operate application software packagesOperate application software packagesSupersededElective
ICAICT304A - Implement system software changesImplement system software changesSupersededElective
ICANWK304A - Administer network peripheralsAdminister network peripheralsSupersededElective
ICAICT303A - Connect internal hardware componentsConnect internal hardware componentsSupersededElective
ICAICT306A - Migrate to new technologyMigrate to new technologySupersededElective
ICAICT409A - Develop macros and templates for clients using standard productsDevelop macros and templates for clients using standard productsSupersededElective
ICANWK419A - Identify and use current virtualisation technologiesIdentify and use current virtualisation technologiesSupersededElective
ICAGAM301A - Apply simple modelling techniquesApply simple modelling techniquesSupersededElective
ICANWK301A - Provide network systems administrationProvide network systems administrationSupersededElective
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SchemeCodeClassification value
ANZSCO Identifier 313100 Ict Support Technicians 
ASCO (occupation type) Identifier 3294-11 Computing Support Technician 
ASCED Qualification/Course Field of Education Identifier 0203 Information Systems 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Information Technology,Information Technology Support Services,Education Support 
Taxonomy - Occupation N/A Customer Service Representative (ICT),Client Support Officer (ICT),User Support Specialist,Help Desk Officer,IT Technician 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 313100 Ict Support Technicians 04/Nov/2011 
ASCO (occupation type) Identifier 3294-11 Computing Support Technician 04/Nov/2011 
ASCED Qualification/Course Field of Education Identifier 0203 Information Systems 04/Nov/2011 
Qualification/Course Level of Education Identifier 514 Certificate III 18/Jul/2011 
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Modification History



Release 2

This version first released with ICA11 Information and Communications Technology Training Package Version 2.

Addition of two new units of competency to Elective Group F.

Release 1

This Qualification first released with ICA11 Information and Communications Technology Training Package version 1.0


This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user.

Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.

Job roles 

Possible job titles relevant to this qualification include:

  • help desk officer
  • help desk assistant
  • ICT operations support
  • ICT user support
  • PC support
  • technical support.

Pathways Information

Pathways into the qualification

Preferred pathways for candidates considering this qualification may include:

  • after achieving ICA20111 Certificate II in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICA20111


  • with demonstrated vocational experience in a range of work environments using basic information technologies.

Pathways from the qualification

ICA40111 Certificate IV in Information Technology, or a range of other Certificate IV qualifications.

Licensing/Regulatory Information

There is no link between this qualification and licensing, legislative or regulatory requirements, except for three elective units ICTCBL2136A, ICTCBL2137A and ICTCBL2139A, which must be undertaken with reference to the regulatory regime of the prevailing statutory authority (currently ACMA). There may be some alignment with industry-standard certification competencies.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry/enterprise requirements for this qualification 


  • liaising with clients to determine requirements and ensure that they are met
  • interpreting software manual instructions
  • producing user documents


  • contacting operating system vendors to obtain technical specifications and system requirements
  • submitting developed user documentation to the target audience for review


  • determining the uses and audience of a simple markup language document
  • troubleshooting and running diagnostic tests and providing solutions to hardware or software faults

Initiative and enterprise

  • assessing and recording information from various sources
  • identifying and applying skills and knowledge to a wide variety of contexts
  • investigating and documenting solutions to client problems
  • customising packaged application software to client requirements

Planning and organising

  • planning for the implementation of software changes by seeking technical and client information and organising the process


  • prioritising and taking responsibility for own outputs in working and learning
  • implementing safe and sustainable work practices


  • adopting and transferring skills and knowledge to new environments
  • keeping up-to-date with current industry-accepted hardware and software products and services
  • providing one-to-one instruction for clients about operating system software
  • reviewing client feedback and identifying areas for improvement


  • selecting, installing and using computer software and hardware products
  • configuring, optimising and testing system software for a small home office or a small to medium business network

Packaging Rules

Total number of units = 17 

6 core units  plus

11 elective units, of which: 

  • 5 units must be from one of the following specialist elective groups:
  • Group A Applications
  • Group B Network administration
  • Group C Support
  • Group D Web technologies
  • Group E Multimedia
  • up to 6 units may be from any of the specialist elective groups below or from Group F general elective units
  • up to 3 units may be from elsewhere in ICA11 or any other Training Package or accredited course at Certificate II, III or IV level.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core units 

BSBSUS301A Implement and monitor environmentally sustainable work practices

BSBWHS304A Participate effectively in WHS communication and consultative processes

ICAICT202A Work and communicate effectively in an IT environment

ICAICT301A Create user documentation

ICAICT302A Install and optimise operating system software

ICASAS301A Run standard diagnostic tests

Elective units 

Specialist elective units 

Group A Applications 

ICAICT203A Operate application software packages

ICAICT304A Implement system software changes

ICAICT307A Customise packaged software applications for clients

ICAICT308A Use advanced features of computer applications

ICAICT409A Develop macros and templates for clients using standard products

Group B Network administration  

ICANWK301A Provide network systems administration

ICANWK302A Determine and action network problems

ICANWK304A Administer network peripherals

ICANWK305A Install and manage network protocols

ICASAS307A Install, configure and secure a small office home office network

Group C Support  

ICAICT303A Connect internal hardware components

ICASAS303A Care for computer hardware

ICASAS304A Provide basic system administration

ICASAS305A Provide IT advice to clients

ICASAS306A Maintain equipment and software

Group D Web technologies 

BSBEBU401A Review and maintain a website

ICAWEB201A Use social media tools for collaboration and engagement

ICAWEB301A Create a simple markup language document

ICAWEB302A Build simple websites using commercial programs

ICAWEB303A Produce digital images for the web

Group E Multimedia 

CUFANM301A Create 2D digital animations

CUFANM302A Create 3D digital animations

ICAGAM301A Apply simple modelling techniques

ICAGAM302A Design and apply simple textures to digital art

ICAGAM303A Review and apply the principles of animation

General elective units 

Group F 

BSBIPR301A Comply with organisational requirements for protection and use of intellectual property

CUFDIG301A Prepare video assets

CUFDIG302A Author interactive sequences

CUFDIG304A Create visual design components

ICAICT305A Identify and use current industry-specific technologies

ICAICT306A Migrate to new technology

ICANWK303A Configure and administer a network operating system

ICANWK306A Evaluate characteristics of cloud computing solutions and services

ICANWK419A Identify and use current virtualisation technologies

ICPMM346C Incorporate video into multimedia presentations

ICAPRG301A Apply introductory programming techniques

ICTCBL2065A Splice and terminate optical fibre cable for carriers and service providers

ICTCBL2136A Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule

ICTCBL2137A Install, maintain and modify customer premises communications cabling: ACMA Open Rule

ICTCBL2139A Apply safe technical work practices for cabling registration

ICTBWN3082A Perform tests on optical communication system and components

ICTBWN3088A Install optical fibre splitters in fibre distribution hubs

ICTBWN3090A Install lead-in module and cable for fibre to the premises

ICTBWN3100A Work safely with live fibre to test and commission a fibre to the x installation