Modification History
Not Applicable
Description
Description
This qualification provides the skills and knowledge for an individual to be competent in introductory ICT 'technical' functions and is designed to support information activities in the workplace and to achieve a degree of self sufficiency as an advanced ICT 'user'. The will give employers a degree of confidence in an individual's usefulness in the workplace as it has a strong suite of 6 common core ICT units building on the prerequisite knowledge and skills from the 8 Certificate II in IT core units.
The qualification provides for a number of electives at Certificate IV in IT level thus offering a degree of stretch in learning plus potential pathways into higher level qualifications. A small number of electives can be chosen beyond the ICT Training Package and it is possible to achieve this qualification during the final years of secondary school education, subject to the demonstration of competency to a standard expected in the workplace.
It has 3 specialist streams with direct relevance to workplace roles.
Applications Stream Provides skills in advanced use of applications and could provide basic application software support within an organisation. This stream may provide for natural progression into several Certificate IV in IT qualifications including Multimedia or Programming.
Network Administration Stream Develops skills in the administration and maintenance of the user environment for a computer network. Graduates could work as a network administrator within an organisation. There are several vendor courses that may be integrated in this qualification. This stream may provide for natural progression into several Certificate IV in IT qualifications including Networking or Websites.
Support Stream Provides skills in basic use of a range of technologies to provide first level diagnostic support to people using ICT. This stream may provide for natural progression into several Certificate IV in IT qualifications including Support or Websites.
Job Roles
Depending on the stream selected, graduates from this qualification could work in basic personal computer (PC) support, basic network/system administration or in first level help desk roles. Additionally, using a selection of retail or sales units from other Training Packages, people could work in ICT retailing or vendor product support. Small to medium enterprises (SMEs) will find the outcomes of this qualification useful at advanced ICT user or introductory technical support levels.
Possible job titles include:
• Call Centre Support Representative
• Client Support Officer
• Computer Operator
• Customer Liaison
• Customer Service Representative
• Help Desk Officer
• Help Desk Technician
• ICT Operations Support
• ICT User Support
• IT Technician
• Maintenance Technician
• PC Support
• PC Support Specialist
• Sales Support Technician
• Support Technician
• Technical Support
• User Support Specialist
Prerequisite Requirements
A number of the core units within this qualification have prerequisites. These are detailed as follows:
|
Code and title |
Prerequisite units |
|
ICAI3110C Implement system software changes |
ICAI3020B Install and optimise operating system software |
|
ICAU3028B Customise packaged software applications for clients |
ICAU3126B Use advanced features of computer applications |
|
ICAS3032B Provide network systems administration |
ICAI3101B Install and manage network protocols ICAS3024B Provide basic system administration |
|
ICAS3034B Determine and action network problems |
ICAS3024B Provide basic system administration ICAT3025B Run standard diagnostic tests |
|
ICAS3120C Configure and administer a network operating system |
ICAI3020B Install and optimise operating system software ICAS3032B Provide network systems administration ICAI3101B Install and manage network protocols ICAS3024B Provide basic system administration |
Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Entry Requirements
The following units contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above. These units or demonstrated equivalence are required for entry into this qualification:
BSBCMN106A Follow workplace safety procedures
ICAD2012B Design organisational documents using computing packages
ICAU1128B Operate a personal computer
ICAU2005B Operate computer hardware
ICAU2006B Operate computing packages
ICAU2013B Integrate commercial computing packages
ICAU2231B Use computer operating system
ICAW2001B Work effectively in an IT environment
ICAW2002B Communicate in the workplace
Employability Skills Summary
Employability skills summary
ICA30105 Certificate III in Information Technology
The following table contains a summary of the employability skills required for a User Support Specialist. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
|
Employability skill |
Industry requirements for this qualification include : |
|
Communication |
|
|
Teamwork |
|
|
Problem Solving |
|
|
Initiative and Enterprise |
|
|
Planning and Organising |
|
|
Self-management |
|
|
Learning |
|
|
Technology |
|
Packaging Rules
Qualification structure
To attain the ICA30105 Certificate III in Information Technology 14 to 16 units must be achieved (depending on the specialist stream chosen):
- 6 common core units; plus
- 4 Units from Group A, or
- 6 Units from Group B, or
- 5 Units from Group C, plus
- 4 elective units
Core units
ICAD3218B Create user documentation
ICAI3020B Install and optimise operating system software
ICAS3031B Provide advice to clients
ICAS3234B Care for computer hardware
ICAT3025B Run standard diagnostic tests
ICAU3004B Apply occupational health and safety procedures
Achieve all units in 1 of the 3 specialist streams (Applications, Network Administration or Support)
Group A Applications electives - complete 4 units
ICAU3019B Migrate to new technology
ICAU3028B Customise packaged software applications for clients
ICAU3126B Use advanced features of computer applications
ICAI3110C Implement system software changes
Group B Network Administration electives - complete 6 units
ICAI3101B Install and manage network protocols
ICAS3024B Provide basic system administration
ICAS3032B Provide network systems administration
ICAS3034B Determine and action network problems
ICAS3120C Configure and administer a network operating system
ICAS3121B Administer network peripherals
Group C Support electives - complete 5 units
ICAI3021B Connect internal hardware components
ICAS3024B Provide basic system administration
ICAS3115B Maintain equipment and software in working order
ICAU3019B Migrate to new technology
ICTCC330B Manage customer relationships
Achieve 2 elective units chosen from the following sources (listed in recommended order )
- other ICA30105 streams not already selected; and/or
- ICA30105 electives list below; and/or
- elsewhere in the ICA05 Information and Communications Technology Training Package (at Certificate III or Certificate IV) ; and/or
- any accredited course.
Achieve 2 elective units chosen from the following sources (Listed in recommended order )
- any of the above core or elective sources; and/or
- preferred Training Packages (at Certificate III or Certificate IV) (BSB07 Business Services; ICT02 Telecommunications; CUF07 Screen and Media ICP05 Printing and Graphic Arts; SIR07 Retail Services; CUV03 Visual Arts, Craft and Design); and/or
- any other Training Package (at Certificate III or Certificate IV) based on documented industry or enterprise need; and/or
- any accredited course.
Elective units chosen must be relevant to the work outcome, local industry requirements and the qualification level.
Group D electives
ICAB3018B Develop macros and templates for clients using standard products
ICAB4135B Create a simple mark-up language document to specification
ICAB4169B Use development software and IT tools to build a basic website
ICAB4225B Automate processes
ICAD4190B Maintain information standards
ICAD4217B Create technical documentation
ICAI3021B Connect internal hardware components
ICAI3110C Implement system software changes
ICAI4029B Install network hardware to a network
ICAI4030B Install software to networked computers
ICAI4097B Install and configure a network
ICAS4108B Complete database back-up and recovery
ICAS4127B Support system software
ICAS4134C Provide first-level remote help desk support
ICAS4191B Maintain website performance
ICAS4201B Transfer content to a website using commercial packages
ICAT4185B Create a website testing procedure
ICAU4207B Apply web authoring tool to convert client data for websites
