Qualification details

Modification History

Not Applicable

Description

Description 

This qualification provides the foundation ICT skills and knowledge for an individual to be an effective ICT user or employee. The qualification has a fundamental ICT knowledge and skills base which is pivotal for all other qualifications in ICA05. The 8 core units contain those basic ICT skills and knowledge required for effective entry into all ICA05 qualifications from Certificate III upwards.

The qualification introduces OH&S and soft skills such as communication into the 8 core units. Electives make up 40 per cent of the qualification and are to be selected predominantly from ICA05 but with the option of up to half of the electives coming from other packages. A number of electives provide effective entry into the Certificate III in IT. It is possible to achieve this qualification during the final years of secondary school education subject to the demonstration of competency to a standard expected in the workplace.

Job Roles 

The qualification provides foundation general computing and employment skills that enable participation in an information technology environment in any industry. Small to medium enterprises (SMEs) will find the contents of this qualification useful at an ICT user level. In its own right such a qualification could equip an individual to undertake roles such as office assistant or to work in records management at a junior level; however its usefulness is most likely to be found in supplementing functions in roles prevalent in other industries.

Prerequisite Requirements 

A number of units within this qualification have prerequisites. These are detailed as follows:

Code and title	Prerequisite units
ICAD2012B Design organisational documents using computing packages	ICAU1128B Operate a personal computer
ICAS2248A Protect and secure information assets	ICAU2231B Use computer operating system
ICAU2005B Operate computer hardware	ICAU1128B Operate a personal computer
ICAU2013B Integrate commercial computing packages	ICAU1128B Operate a personal computer
ICAU2231B Use computer operating system	ICAU1128B Operate a personal computer

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Employability skills summary 

ICA20105 Certificate II in Information Technology 

The following table contains a summary of the employability skills required for a Basic Data Processing and Application Support Officer. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill	Industry requirements for this qualification include :
Communication	providing client support using verbal and non-verbal communication reading and writing basic workplace documents and technical manuals
Teamwork	reporting detected destructive software to appropriate persons seeking feedback from users of new or upgraded technology
Problem Solving	configuring operating systems to suit the working environment solving organisational problems by applying technology
Initiative and Enterprise	selecting appropriate software and file formats for an activity
Planning and Organising	identifying work to be completed and then prioritising tasks planning and organising the selection, manufacture and siting of hardware
Self-management	establishing own work schedule and taking responsibility for own outputs in work and learning following occupational health and safety standards and organisational policies to avoid injury or illness
Learning	acquiring and using new or upgraded technology skills to enhance learning having a basic knowledge of current industry accepted hardware and software products
Technology	selecting, installing and using computer software and hardware

Packaging Rules

Qualification Structure 

To attain the ICA20105 Certificate II in Information Technology  14 units must be achieved:

• 8 core units; plus
• 6 electives units, 3 taken from Group A and 3 taken from Group B

Core Units 

BSBCMN106A Follow workplace safety procedures

ICAD2012B Design organisational documents using computing packages

ICAU2005B Operate computer hardware

ICAU2006B Operate computing packages

ICAU2013B Integrate commercial computing packages

ICAU2231B Use computer operating system

ICAW2001B Work effectively in an IT environment

ICAW2002B Communicate in the workplace

3 Units selected from Group A  Electives

ICAD2003B Receive and process oral and written communication

ICAD3218B Create user documentation

ICAI2015B Install software applications

ICAI3021B Connect internal hardware components

ICAS2008B Maintain inventories for equipment, software and documentation

ICAS2009B Interact with clients

ICAS2010B Apply problem solving techniques to routine malfunctions

ICAS2014B Connect hardware peripherals

ICAS2016B Record client support requirements

ICAS2017B Maintain system integrity

ICAS2243B Detect and protect from spam and destructive software

ICAS2248A Protect and secure information assets

ICAS3034B Determine and action network problems

ICAS3115B Maintain equipment and software in working order

ICAS3121B Administer network peripherals

ICAS3234B Care for computer hardware

ICAT3025B Run standard diagnostic tests

ICAU2007B Maintain equipment and consumables

ICAU3004B Apply occupational health and safety procedures

ICAU3019B Migrate to new technology

ICAW2011B Work individually or as a team member to achieve organisational goals

ICPKN315B Apply knowledge and requirements of the multimedia sector

ICPMM32B Capture a digital image

ICPMM263B Access and use the internet

3 Units selected from Group B Electives 

(Listed in Recommended Order )

• ICA20105  Electives list above; and/or
• from elsewhere in the ICA05 Information and Communications Technology Training Package  (at Certificate II or Certificate III); and/or
• from the preferred Training Packages (BSB07 Business Services; ICT02 Telecommunications; CUF07 Screen and Media; ICP05 Printing and Graphic Arts; SIR07 Retail Services; CUV03 Visual Arts, Craft and Design) (at Certificate II or Certificate III); and/or
• any other Training Package (at Certificate II or Certificate III) based on documented industry or enterprise need; and/or
• any accredited course.

Elective units chosen must be relevant to the work outcome, local industry requirements and the qualification level.